I'm trying to set up an Engagement Studio Campaign. Attached is how I have it laid out. What I thought was going to happen was that customers would get the initial email, which they did, and have 7 days to open and click on one of the links in the email. If they clicked on a link in the first day, I thought they should receive a second email a day later. However, upon testing this, no one has received the second email and it has been almost a week. Can someone tell me where I went wrong?
To answer the questions in your first paragraph, yes, people did open the email and click on links within the first 7 days. This was a test that I sent out within my organization to ensure that it was deploying correctly before sending out to our customers since it is the first one that I have attempted. I had people open and click on specific links within the first 3 days, staggering those days, to ensure that they second email was deploying correctly.
My intent is that once the link has been click, they would receive a follow-up email the following day, and not wait for the full 7 days before moving everyone down the program.
