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Hello,

 

I have a use case where a customer completes a form (connected via form handler to pardot) and while I want to have the centralized view of all the prospects this generates I also need to send a copy of the form entry to another email address which is neither a pardot user nor the prospects email.  I realize I can pass this email address through as a custom field however is there a way to use an automation rule to notify this specific email address without having to create the person as a user?

Thanks in advance!

1 comment
  1. Oct 12, 2020, 1:07 PM

    Hi Jo,

    I don't think that's possible, you'll always have to create a user to send Pardot notifications. I work around that by getting our webform to send the notifications.

    - Form sends data to Pardot form handler.

    - Form sends notification to random email address.

    Kr

    Piet

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