"The current assigned technician for this appointment is valerio graf. You can't update the appointment status for him/her.Contact Dispatch to have this appointment reassigned if you are taking it over."
Do you know why I get this error (SA assigned to the correct technician, technician logged in, permission set and sharing setting ok) ?
Thanks for your help.
Remy
1 comment
What exactly is the Technician clicking on when they see that message? That doesn't appear to be anything OOTB and looks to be a Custom Flow. Just from the screenshot it looks like the flow might be trying to check whether the user initiating the status update is not the same technician as the actual assigned resource.
