I’ve been working on getting the call center on lightning now for some time. Every time I think I am close to moving ahead with the rollout I get stalled by management when the top reps complain about:

1. Slow record loading/refresh times.
2. Task and event popups do not popup at the set reminder time but on the hour.
3. Calendar’s lack of details – I see that this may be addressed in the next release.

I am looking for any tips, suggestions etc. that will make Lightning, well work light Lightning. Not looking good when the main players in the call center are calling in “Non-Lightning Lightning” and their job is all volume based.

Thanks