Skip to main content

Hello in the old versions there was a case solutions, I cannot found that feature in Lightning.

Any idea why or where

1 comment
  1. Aug 19, 2019, 9:07 PM

    Solutions is an early form of Knowledge. Only available in Classic. I think it's only available in older orgs. Maybe I'm wrong. My org is 16.

    At the top of the page: "Available in: Salesforce Classic

    Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions"

    https://help.salesforce.com/articleView?id=sol_def.htm&type=5

    My Recommendation is to lift your solutions out and move into Lightning Knowledge.

    https://help.salesforce.com/articleView?id=knowledge_lightning_set_up.htm&type=5

    Troy

0/9000