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Curious if this is already on the #lightning roadmap. My support agents generally like the service console we've delivered, but since we're heavy email-to-case users they are frustrated trying to identify which emails have attachments and which don't. The process in Lightning is more click-heavy for them than it was in Classic.

 

Ideally, there would be an attachment indicator and/or attachment preview

 

##LightningNow

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