Hi, we recently migrated our Community to lightning (Customer Service Template) and now looking at our internal org and Service Cloud users. One major limitation in the Community Service Template was there was no native Ideas functionality, so we needed to use a third party app from the app exchange, now we have found the same limitation when migrating our internal uses to Lighting.
Does anyone know or currently using an Ideas app that can be used for all internal users (Service and Sales Cloud users), would rather have a full solution, than make users flick back to Classic to review/manage customers Ideas.
Any thoughts/recommendations would be really helpful,
Cheers Tim
6 comments
We have an idea to bring the Ideas object into lightning that is now under review by the product team. https://success.salesforce.com/ideaView?id=0873A000000E4e0QAC For the most part I've seen customers go the custom route.