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I have a question about the Entitlement Name Lookup on a case. In classic when our user uses the look up the correct list of entitlements associated to that Asset show up, but when in lightning they do not show up, even if they put in some text to help with the search.

 

I do have a look up filter on the Entitlement "Entitlement Name: Account Name: Account IDEQUALSCase: Account Name ID" this does work in classic does not perform the same while using the lightning interface. This has kept many of our reps from using lightning

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