FavoriteRajaram Loganathan (Acccenture) (Originally posted by Dave Melsbakas)Jun 7, 2018, 2:25 AMIf the new call center users are part of the different Switch, then you may end up adding a different CTI for the offshore call center.Dave MelsbakasOur company has started added a call center outside the US and we are having trouble somewhere within our Avaya Custom CTI or in the call center. It is not recognizing that the user is calling from Mexico. Do I need to set up a new call center and assign all Mexico users to it? Can this be done by cloning our existing call center and changing the definitions? Do we have to develop a new CTI for an offshore call center?Add a commentWrite a comment...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Dave MelsbakasOur company has started added a call center outside the US and we are having trouble somewhere within our Avaya Custom CTI or in the call center. It is not recognizing that the user is calling from Mexico. Do I need to set up a new call center and assign all Mexico users to it? Can this be done by cloning our existing call center and changing the definitions? Do we have to develop a new CTI for an offshore call center?
