Is there a way to use macros, quick texts or "hot keys" for canned case comments on a saleforce case as opposed to email templates? Thanks
8 comments
@Heena Patel - I'm not too familiar with Case Feed, but here is a Help article that hopefully allows you to understand what it is/isn't.
https://help.salesforce.com/articleView?id=case_interaction_overview.htm&type=5
