Good afternoon. We are working with Pardot and syncing to a Salesforce Campaign with 2 member status updates. Member status changes based upon a reaction from the customer. However, some customers are reacting to both items which makes Salesforce use the latest interaction and updates the member status to the latest. Is there a way to tell Pardot to prioritize 1 member status over the other and not perform an automatic update? Thank you for your time.
1 comment
What you are describing is normal behavior for Salesforce campaigns. It sounds like you should make each asset (Pardot link, or Pardot file download) have its own campaign. That way they can't overwrite each other.
