Innovate the Salesforce Way

Learn methods to transform your customer experience and foster innovation at your company.

  • Beginner
  • Admin, Business User
Trail
4 hrs 20 mins

Modules and projects (5)

Innovation Basics

Cultivate the right behaviors and team to ignite innovation in your organization.
  • Module

Innovation Project Definition

Define a problem that requires fresh thinking and scope your innovation project.
  • Module

Innovation Customer Discovery

Learn tactics for rapid research that will help you better understand your customers.
  • Module

Innovation Ideation & Prototyping

Work as a team to generate and prioritize ideas and build rapid prototypes.
  • Module

Innovation Solution

Learn how to craft a compelling solution story, business case, and implementation plan.
  • Module
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About this trail

Learn methods to transform your customer experience and foster innovation at your company.