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📢 DF'19 ASIA PACIFIC CUSTOMER SUMMIT 📢
Thank you to those who attended our Asia Pacific Customer Summit in San Fransisco on Monday 18th November.
Please find attached the Customer Summit Presentation Deck.
For those of you who requested a follow-up, we will be in touch with you once you have arrived back from Dreamforce.
Safe travels home everyone!
⚡️ Marketing Cloud Update - November 15, 2019 - DREAMFORCE EDITION! ⚡️
Hi Marketing Cloud Trailblazers!
🌲TOP DREAMFORCE RECOMMENDATIONS🌲
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Marketing Cloud Keynote
How do we bring marketing and engagement together?
Tune in AND join the Marketing Keynote at #DF19 where @Adam Blitzer, @Shannon Duffy@Meredith Brown along w/ Trailblazers from Zoom, Berluti (LVMH), and Bay Area Rapid Transit take the stage: https://sforce.co/2XfgPdo
Circles of Success: a very unique experience at Dreamforce: small group roundtables hosted by Salesforce experts (staff and customer MVPs!) focused on adoption-related topics around best practices, common use cases and the execution of specific deliverables for business objectives. No two are the same! Here are a few to browse: http://sfdc.co/DF19MCCoS
Your Path to Success at #DF19
Find the next step on your path to success at #DF19 with Success Cloud! Check out everything we have to offer for Marketing #SuccessForAll 👉 https://df19csmarketing.splashthat.com/
[Webinar Recap] The Secret to an Amazing Dreamforce: For all insider tips before you land:
- Deck: https://sfdc.co/DF19TipsDeck
- Recording: https://sfdc.co/DF19TipsVideo
[Blog] 5 Ways to Connect at Dreamforce ‘19- https://sfdc.co/cdNuzD
Marketing CloudCast "Get Ready for Dreamforce 2019" https://soundcloud.com/marketingcloudcast/get-ready-for-dreamforce-2019
For Marketers on the Mic, and their #DF19 tips, follow the Marketing Cloud on Twitter https://twitter.com/marketingcloud and hashtag DF19 https://twitter.com/hashtag/DF19
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Upcoming webinars
A DSO’s Top Five Innovative Tips for Mastering Customer Experience
Customer expectations have hit all-time highs, causing companies of all types and sizes to face a new connected mandate with 80% of customers saying the experience a company provides is as important as its products. Join @Amanda Sinclair (Great Expressions Dental) @Ryan McCambridge (Levementum) and @Chequeta Allen (Salesforce) to learn how Great Expressions is tackling multi-channel customer expectations to grow their network of dental businesses using digital for brand awareness to find new audiences, then personalize and engage with customized patient journeys at every service touchpoint.
Register: https://www.salesforce.com/form/events/webinars/form-rss/2123148
Marketing Cloud weekly Ask an Expert office hours: http://sfdc.co/MCOfficeHours
Marketing Cloud virtual Circles of Success: http://sfdc.co/MCvCoS
Topics include: Social Studio, Advertising Studio, Email Studio.
Marketing Cloud Accelerator webinars: https://sfdc.co/MCaccelerator
Webinar recaps
MC Tech Lounge: Distributed Marketing from Salesforce
Recap: https://success.salesforce.com/0D53A00004dGXTi
MC Tech Lounge: Web Studio - Using CloudPages to Engage in the Web and Mobile Channels- https://sfdc.co/bM4yiw
Content Marketing in an AI-First World
Recap: https://sfdc.co/clrtDg
But wait, there is more!
- Webinar: Tackle Technical Debt, Admin Style! https://attendee.gotowebinar.com/rt/756604040792174083?source=PicksPack
- November 2019 Tech Updates- https://sfdc.co/techupdates
- [Weekly] Get Started with Premier Accelerators- https://sfdc.co/cnnpEk
@Alexis Mosier @Becca Heath @Darryl Brown @T. Marinho @Kirsten Lobley @Anjali Kevlani @Casey Springer @Karalee Slayton @Ben McAtee
A key pillar of our strategic Salesforce.com roadmap is User Adoption.
In Year 6 we undertook 'Project LOVE' - we wanted our sales team to LOVE using Salesforce.com and we did this by re-setting and going 'back to the basics' - minimising our customisations and maximising the 'out of the box' solution.
In Year 9 we embarked upon 'Project COLD TURKEY' - which was a seamless transition to the Lightning experience. We love the modern look and feel, including more efficient and effective dashboards.
Learn #Salesforce from #Trailhead and give back to the #Community . In that way, you will learn more😍
Who are #Students, join the #StudentMentorship program.
Who are professionals and want to make their career in Salesforce, join #Journey2Salesforce
🌟📣🌟 Your Path to Success at #DF19 🌟📣🌟
Find the next step on your path to success at #DF19 with Success Cloud! Check out everything we have to offer for you this year👇 #SuccessForAll
IT 💻 👉 https://df19csit.splashthat.com/
Admin ⚙️👉 https://df19csadmin.splashthat.com/
Sales 👩💼 👉 https://df19cssales.splashthat.com/
Service 👨💻👉 https://df19csservice.splashthat.com/
Marketing 🗣👉 https://df19csmarketing.splashthat.com/
Executive 👔👉 https://df19csexecutives.splashthat.com/
Sharing this tip to enter to WIN Blaze, the wolfie plushie! #SuccessforAll #Sweepstakes #TopTip
When locked out of your Developer Edition (learning sf), create a new D.E. with System Administrator permissions by creating a new user account with free email (that only you have access to)
Goto: https://developer.salesforce.com/signup, simple to follow set-up, log back into your Trailhead journey.
Now you're able to complete challenges!
Bonus tip: Connect your new email/user acct with your existing sfTrailhead progress.
Goto: https://trailhead.salesforce.com/home, click on your img icon>settings>connected accounts . This will merge and save all your progress to one email/user/login
#successforall We implemented Salesforce and BombBomb with the goal of getting our team of 30 account executives to use the integrated tool to send video emails through Salesforce to their Realtor contacts. We implemented a two month contest and awarded prizes for most number of sends, plays and most creative videos. We had great success including our winning creative "Scrap Yard." See attached. During the course of the contest our reps sent over 6,000 video emails with open rates of 51%, play rates of 24% and click rates of 3%. Our team continues to use this valuable Salesforce integrated tool to personalize their communications with their B2B customers.