#Email Activities1 人がディスカッション中

Hi everyone! 

I recently triggered a process builder that sends an email (created with classic email templates) to the preferred email on the contact but the request's status is what triggers the process builder. Anyways, I was wonder if there was a way to see more email statistics? I can see that it triggered when I go to the activities/tasks on the request record. But I want to see more information such as deliverability. Any idea if I can do that? 

#Email #Mass Email #Trailhead #Salesforce #Statistics #Email Activities #Reports #Salesforce Admin

Hi everyone, 

I'm trying to see if there is a way to filter or separate out the different email activity types that show on the Account page?

On Account under the Activity tab, we have all activities and all types showing, but the issue is we have different types of email activity. We have the emails from Cases showing (because the case is related to an Account) and logged emails from Outlook (where the related Account is chosen), but they both show on the Account page as emails no distinction.

Problem is the Sales Team that uses the Accounts for customer interactions/issues can't find their logged emails through all the Case emails. Some accounts are larger than others so their contacts have a ton of cases/emails but if the Sales Rep is looking for their logged email, it is now buried in 50 other unrelated emails they don't care about. 

Just trying to see if anyone else has this issue or a workaround/solution of separating the Service (case) emails from the Sales emails.

Thank you!

#Data Management

I have just discovered the EAC Activities Dashboard is over reporting email activities.  We have a new employee that I found is being CC'ed on emails from another EAC user and both are being credited with email activities on the dashboard.  

So, it looks like the CC'ed employees are generating email activity, where this isn't really the case. Is there anyway report on just the primary sender or recipient when it comes to email reporting?

I have a journey which is already running and it sends out various emails. If I click on one of the email activities within the journey, I can see the number of emails which are were NOT sent. Is there anyway for me to see what is the cause of the emails not being sent? I am trying to debug the journey and understand why the email isn't being sent but I have no idea why. FYI, I have confirmed that these users are opted in so that is not the cause. 

We had 2 send email activities on journy. There are some contacts entered the journey but E mails hadn't been sent. For the 1st email, I can see who hadn't been sent to from Journey history, but for the second email I cannot find the the list of 'not sent' anywhere. Is the list of not sent available anywhere?