#Integration63 personnes en discutent

I have been involved one migration from one salesforce org to another.(not from external source). We used informatica to have custom job built to load articles. One of the challenge we had faced related to articles containing images in rich text. That required some custom development done to retrieve images from source and while inserting into target we had to do it in certain way.  (https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/dome_sobject_rich_text_image_retrieve.htm). I will send info regarding if i find on how to insert articles with rich text field. 

It is beyond comprehension that this issue was raised years ago and nothing was ever done by SFDC to address this.   I had raised this question years ago as well.   We have many associates at the college that receive/place calls.    They are still using the Classic UI, in 2026!   In Lightning UI, if an incoming call comes in and they accept it, the previous screen they are on is just wiped away.   It is a frequent use case that a representative needs to enter notes and/or make other edits to a contact /related records after a call is completed, but also to accept incoming calls ASAP to reduce wait times.   There is a reason why the call center definition / CTI setup provided the option to screen pop an incoming call in a new window/tab.  The reason for such did not disappear just because SFDC decided that this setting would not be respected in the Lightning UI.   My latest understanding is that CTI is considered legacy, no further development is being done, it is going away, and SFDC is recommending using "Salesforce Voice" or whatever they are calling it now  

https://help.salesforce.com/s/articleView?id=service.voice_getting_to_know.htm&type=5

It looks to me like this is related to service cloud/omni-channel, so now a full license requirement just for functionality that platform licenses can currently provide? 

Reaching the point of diminishing returns with this product.   Very frustrating and disappointing.

We don’t have a custom Apex Slack app: no .slackapp / SlackApp metadata, no class extending Slack.EventDispatcher, and Apex Slack App User Setup is empty (no System User / Unmapped User row). The only Slack Apex in the org is SDO demo code (Slack Mission Control: org link / bundles), which is not subscribed to message events.

The ephemeral error comes from the first-party Salesforce app in Slack (Messages tab, “Sending messages to this app has been turned off”), on every message typed in Slack. Salesforce -> Slack does not trigger it.

So there is no handler where we can null-check getUser() / getText(), and we can’t remove message from Event Subscriptions — that app isn’t ours on api.slack.com.

If the same NPE string is also used when Salesforce’s own inbound handler throws, that would explain it. Any idea how to stop or debug that without a custom SlackApp?

I also have the same question because I’m interested in how people are using CapCut for customer-focused marketing and training videos rather than just short-form social content. It seems like a useful approach when you want to make information easier to understand without making the video feel too formal or overloaded. I’d especially like to hear how others are using transitions, text annotations, highlights, and subtle effects to draw attention to important points while still keeping the content professional and easy for customers to follow. For training material, things like callouts, step-by-step overlays, captions, and screen recordings seem particularly useful. 

The Salesforce connection is also an interesting part of this, since the videos could potentially complement different stages of a customer journey instead of being used as standalone promotional content. I’m curious whether anyone has experimented with creating different versions of the same video for onboarding, follow-ups, product education, or customer support. I’d imagine keeping the visuals consistent with the brand while making the message feel personal would be important. If anyone has examples of a CapCut workflow that works well for customer outreach or Salesforce-based journeys, I’d definitely be interested in hearing what editing techniques and video formats have worked best for them. You can check more about it here capctproapk.com