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* Marketing Cloud Engagement *

Welcome! This group is dedicated to your success with Salesforce Marketing Cloud Engagement. Join the conversation here to stay up to date on the product, learn best practices, and everything in between. Use this group to review resources, ask questions, help each other, and share experiences. --------------------------------------- This group is maintained and moderated by Salesforce employees. The content received in this group falls under the official Forward-Looking Statement: http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx

*** Important Security Update: Enforcement of IP Allowlisting in Marketing Cloud Engagement on September 23, 2026 ****** Important Security Update: Enforcement of IP Allowlisting in Marketing Cloud Engagement on September 23, 2026 ***As part of our commitment to strengthening the default security of the Marketing ClAs part of our commitment to strengthening the default security of the Marketing Cloud Engagement platform, Salesforce is requiring the use of the login IP allowlist in blocking mode for all accounts. We have identified that your instance doesn't use the login IP allowlist in blocking mode. On September 23, 2026, we will enable it on your behalf.

 

Next Steps & Timeline

To help minimize potential disruption, we reviewed your recent login activity and compiled a list of recommended baseline IP addresses to include on your login IP allowlist. On September 23, 2026, we will enable blocking mode for your instance. After this date, users can log in to your Marketing Cloud Engagement account from an IP address on the allowlist.

 

Configuration Impact and Customer Responsibility

No action is required before September 23, 2026. To ensure your configuration is applied correctly, we recommend waiting until after September 23, 2026, before making any changes to your login IP allowlist settings. If you have any concerns, contact Salesforce Support.

 

After September 23, 2026, you are responsible for reviewing and maintaining your login IP allowlist. Monitor your login IP allowlist access logs on an ongoing basis to identify new IP ranges to add.  See View the Access Log, Add IP Addresses to the Allowlist, and Edit an IP Range.

 

When we enable blocking mode in your account, you can expect these changes:

  • We will apply a Salesforce-recommended baseline IP list consisting of standard /24 (256 address) IP ranges. These ranges are based on IPs observed to successfully authenticate to your instance over the last six months, excluding known malicious IPs.
  • "Log Violations and Deny Access" (blocking) mode will be enabled at the EID level for both UI Login and API access, with the IP ranges uniformly applied to all Business Units (BUs).

Resources

#Marketing Cloud Engagement #Marketing Cloud

 

 

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📬 Marketing Cloud Next takes care of your sending IPs automatically. But that doesn't mean you're off the hook for deliverability: https://mateuszdabrowski.pl/docs/salesforce/marketing-cloud/config/ip-warming-deliverability/

 

On @* Marketing Cloud Engagement * you have full control over deliverability, for good and for bad. On @* Marketing Cloud Growth & Advanced * the experience is more streamlined, but also controlled by Salesforce. You start on a shared pool of IPs, and you work your way out of it. 

 

Once you cross ~5M emails/type/month, Salesforce rewards your achievement with a dedicated IP, and warms it on its own. Not much to do for you. No schedule, no throttling, no configuration. Marketing Ops dream? Almost. 

 

There are still some important tasks on you: 

🔵 You still need basic configuration to enable your first sends. And it's a bit stricter than it was on MCE. 

🟠 IP reputation != Domain reputation.  A new sending domain (might) still need its own warming plan. 

🔴 Monitoring is a must. It already was. Then it got must-er with tighter ESP bounce & complaint rate requirements. And now it is must-est with lower control over IPs and the impact of being demoted to the Gray Pool.  

 

Full mechanics, the prerequisites checklist, and the monitoring options with setup guides are available now on my page.

2 comentarios
  1. Mateusz Dąbrowski (mateuszdabrowski.pl) Forum Ambassador
    Ayer, 21:37

    I would say it will depend on the root cause. Some may be user-driven (poor-quality databases, compliance issues leading to a high complaint rate, high content spam score, broken email code, etc.) - and for those, SF has an answer: Grey Pool. But if everything is right and the deliverability rate is not matching the standard rates, then it will be on Salesforce (through a support ticket) to check the IP and potentially rotate.  

     

    In practice, I expect there will be grey areas of responsibility (like domain-related IP warm-up topics, or huge changes in send volume after already landing on dedicated IPs) that will need to be observed in real life. 

     

    Is it a better approach? If the grey areas will be truly limited to edge cases, IMO yes. 

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My team is looking for more detailed data on Cloud Page activity. If we send a marketing cloud email with a link to a cloud page, then someone clicks that link to the cloud page, and fills out a form embedded on the cloud page, or doesn't fill out the form, or does something else... essentially they want to see what someone does after they get to a cloud page and build out some triggers based on an action (or lack of action). 

As far as I know, the analytics are limited. How can we get this level of information on a contact? Would GA4 be involved? 

4 respuestas
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1 respuesta
  1. Ayer, 6:50

    ¡Hola Karla!

     

    La respuesta corta es: el correo sigue funcionando y tiene uno de los mejores resultados de ventas y retención, pero la forma de usarlo cambió por completo.

     

    Ya no funciona enviar correos masivos idénticos a toda una base de datos. Hoy el email tiene éxito cuando llega en el momento exacto con información que la persona realmente está esperando.

     

    Aquí te comparto dónde y con quién funciona mejor actualmente:

     

    1. En tu propia industria: Logística, Paquetería y Envíos

    • Por qué funciona: Cuando alguien envía o espera un paquete, revisa su bandeja con atención constante.

     

    • Qué correos sí se abren:
      • Notificaciones de rastreo y estatus de guía en tiempo real.
      • Confirmaciones de entrega o avisos de recolección.
      • Facturas o comprobantes de servicio.

     

    • Resultado: Estos correos tienen las tasas de apertura más altas de todo el mercado (frecuentemente más del 60% al 70%), porque resuelven una necesidad inmediata.

     

    2. Comercio Electrónico y Tiendas (B2C)

    • Para qué público: Personas que ya mostraron interés en comprar.

     

    • Qué funciona: Correos automáticos de carritos abandonados ("dejaste esto en tu bolsa"), ofertas personalizadas según lo que vieron en el sitio, o avisos de puntos acumulados.

     

    3. Empresas y Negocios (B2B)

    • Para qué público: Directores, gerentes, compradores y profesionistas.

     

    • Por qué funciona: En horario laboral, la herramienta principal de trabajo sigue siendo la bandeja de entrada. Es el canal ideal para compartir cotizaciones, invitaciones a demostraciones o contenido formativo sobre la industria.

     

    4. Bancos, Seguros y Servicios Financieros

    • Por qué funciona: La gente necesita un comprobante formal y seguro que pueda consultar meses después (estados de cuenta, pólizas, alertas de cargos), algo que en redes sociales o mensajes instantáneos se pierde fácilmente.

     

    La clave para que funcione hoy:

    • Que sea relevante: Enviar correos detonados por la acción del usuario (una compra, un envío, un registro), no por mandar promociones al azar.

     

    • Que aporte valor real: Información útil, directa y sin saturar su bandeja.

     

    ¡Mucho éxito con tus estrategias en Marketing Cloud!

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Any other Marketing Cloud Engagement - Nonprofit Edition users out there who have come up on renewal and told you can't renew? If so, what option did you pursue? At this time, our renewal rep doesn't even know what replacement products he can offer us. He's working on getting us answers but I'm hoping to hear how others in the community have handled this. Thanks in advance!

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Hi Team 

 

I have published segment in SFMC from data cloud whihc uses relative attributes of DMOs. Because of these relative attributes the data is coming in JSON format. 

 

I am using SSJS script to parse this data however script worked for few records but failing for large data. I have to parse around 3 lakh records or may be more than that. 

 

Is there any other solution to parse segment data so that I can use it further.

8 respuestas
  1. 17 sept, 10:56

    Hi @Ashwini Bodhade

     

    You'll need to plan a logic to evaluate the number of iterations based on the total number of data received / 2500. Then using for loop, run the batches to flatten the JSON data out using a script activity. Implement a logging mechanism as well to log all the batch runs - success, failures etc. to gather as many details as possible for each batch runs, including retry mechanisms if possible. 

     

    Also, understand if the data can be processed incrementally for ongoing runs or not. And what's the max incremental load you can expect. This will give you enough info to plan your SSJS accordingly. If the load is too much, plan to chunk the data into 50-50% (as an example) and then allow your SSJS code to run on the chunked volume. 

     

    Hope this helps. Mark the answer as best if this is helpful for you. 

     

    Cheers, 

    Prithi

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🧱 It's time for MC Next Business Units Architecture! 

TL;DR: Default to a single BU until a hard requirement forces the split: 

https://mateuszdabrowski.pl/docs/salesforce/marketing-cloud/config/business-units/

 

The decision tree in the article has an "Are you sure?" step for a reason... New Business Units work differently to what you know from the good old @* Marketing Cloud Engagement *

 

On @* Marketing Cloud Growth & Advanced * a Business Unit is a thin marketing layer over exactly one Data 360 Data Space. The Data Space is the real wall - no hierarchy, no per-BU login, everything you can access in one view, with a badge telling you where you are. 

 

Three things to know before you click create: 

🔵 It's forever. A Business Unit can't be deleted, deactivation is permanent, and the Data Space it consumed can never serve another one. You get 2 included with Advanced Edition, and can pay your way up to 150 total since Summer '26. 

🟠 Splitting splits everything (duh!). Segments, flows, content and reporting all partition with the Data Space - cross-BU reuse means deployed copies (Data Kits, Common Assets), multiplied processing, and no consent sync! 

🔴 Governance has one blind spot for the recommended Single BU approach. Data 360 row-level visibility control holds almost everywhere - except segment and Calculated Insight runs. Region filters on segments stay manual. 

 

In the article, you will find a trade-off matrix (Data, Segments, Consent, Domains, Licensing, and more), architecture patterns, and the Global BU duplication tax.

2 comentarios
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Hi everyone! 

 

Downloading reports from Marketing Cloud (Analytics Builder > Reports) I've noticed a typo on one of the column names it creates: the last metric it provides is conversions (total and rate) but in the first it says "converions".

Typo on Marketing Cloud's reports?

Is this a known typo? Is there any way to report it directly to Salesforce? 

 

Thanks in advance!

1 respuesta
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***POLL IS CLOSED***

 

Lantern Astro won across every poll and will be the Winter ’27 Release logo!

_________ 

 

Help us choose the official Salesforce Winter ’27 Release logo.

 

Which character should star?

1️⃣ Agent Astro

2️⃣ Bookish Codey

3️⃣ Agent Appy

4️⃣ Lantern Astro

 

Cast your vote here, or vote in our polls on X, Instagram and LinkedIn (or all four!)

 

🗳️ Voting closes Friday, July 10. The character with the most votes will become the official Salesforce Winter ’27 Release logo. 

***POLL IS CLOSED*** Lantern Astro won across every poll and will be the Winter ’27 Release logo!_________ Help us choose the official Salesforce Winter ’27 Release logo. Which character should star?

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We’re happy to share Winter ‘27 Release resources! 🩵 

 

 

🚨 BONUS: Get ready for FeatureFest at Dreamforce! 🚨 Discover what’s new in the Winter ’27 release, get personalized feature recommendations, connect with experts, earn exclusive swag, and leave ready to get more from Salesforce – all in one exciting Dreamforce experience. Stay tuned – we’ll share more details next week!

 

Release Matrix can be found here: https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000pPZmY0AW

 

Overview deck can be found here: https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000jASjE0AW

23 comentarios
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