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#Trailblazer Community Questions3,360 debatiendo

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Jessica McGeary preguntó en #Tableau Desktop & Web Authoring
Hoy, 14:44
"Server's certificate is not trusted" when trying to start Tableau Desktop after SSL certificate change on server

Our Tableau server's SSL certificate (from GoDaddy) expired today so we installed a new one. Users who browse to our Tableau site with Chrome or with Edge have no problems and the browsers indicate that the cert is trusted and good until March. However, three of our users are using Tableau Desktop 26.2.2783. One of them tried to use 'activate by logging into a server' and chose our Tableau server, but received the error 'cannot connect to Tableau Server, server's certificate is not trusted'. 

 

I have confirmed that this user has no problems accessing our Tableau site via browser. it's just the app that gets the certificate error. 

 

#Tableau Desktop & Web Authoring  #Security

1 respuesta
  1. DIEGO FERNANDO MARTINEZ RODRIGUEZ (Modux)
    Hoy, 16:00

    @Jessica McGeary

     

    Hi,  

    a. Make sure your user is using the same release of Tableau Desktop to match the Tableau Server one. 

    b. In some cases, you may need to clear saved sign ins. Thus  Help > Settings and performance > Clear saved server sign-ins.  

     

    However, if Tableau Desktop is not activated or in some specific SAML login cases, you would need to clear them manually: 

    https://help.salesforce.com/s/articleView?id=001456818&type=1

     

     

    If this post resolves the question, would you be so kind to "Accept this Answer"?. This will help other users find the same answer/resolution and help community keep track of answered questions. Thank you. 

     

    Regards, 

     

    Diego Martinez 

    Tableau Visionary and Tableau Ambassador 

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Praful Gadge (Technical Architect en Unique System Skills LLC) preguntó en * CRM Analytics (fka Tableau CRM) *
Hoy, 15:56
Explore LightningUriEvent

We are trying to find out who all users visited/viewed specific Account in Prod. 

 

We tried to explore that through Analytics Studio > We connected LightningUriEvent object in data connector but when we run that it fails with below error. 

 

Something went wrong while executing the Sync_LightningUriEvent node: [error category: USER]: MALFORMED_QUERY: ;Id > '0xxxxx000000000' ORDER BY Id ASC LIMIT 1 OFFSET 249999; ^;ERROR at Row:1:Column:72;field 'Id' can not be sorted in a query call [error category: USER] [error code: 213] (02xxxxxx0089ixxxAY_0xxxxxx000PxxxxEA3_300) 

 

Upon researching found that it is a big object and not supported in analytics studio - can you confirm? 

 

If yes, what is way forward? how can we see which all users viewed that Account.

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Aayush Das (Developer en Cognizant) preguntó en #Trailhead Challenges
16 ago, 13:48
I have selected the model 'GPT 4 Omni Mini' yet unable to complete the challenge

 

This is the first module of

Service Agent Customization with Prompt Builder. I have tried several times to delete and re-create the prompt template with the required model still the error keeps on showing. Any help?

I have selected the model 'GPT 4 Omni Mini' yet unable to complete the challenge

 

 

image.png

 

 

 

#Trailhead Challenges  #Agentblazer_Legend

3 respuestas
  1. JC Otero
    Hoy, 15:52

    wow, from the thread that @Usman Khan

    shared 

     

    OpenAIChatGPT 4.0 Omni Mini model is further down but you don't realize this because it is very easy to think it is the "same" as the ChatGPT 4.0 Omni Mini on the top and if you test it with that model, it works too.  I have suggested they move those "Open AI" models right below the "ChatGPT" ones so people don't get confused... 

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Harshithaa Maroti preguntó en #Trailhead Challenges
Hoy, 15:47
Guys I have done "Manage User Access" and the last session is Clone a user. I have done that assignment and got the exact results but it shows "Challenge not yet complete in Agentforce We can’t find a user named 'Kevin Park'.

#Trailhead Challenges

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Sumit Sangwan (Analyst en Deloitte) preguntó en #Agentforce
Hoy, 10:07
Issue: "Collaborating with other agents" spoken on every connected subagent turn in Agentforce Voice SuperAgent

Setup:

 

We have an Agentforce superagent with two connected subagents wired via connected_subagent blocks in the .agent file. Deployed on Service Cloud Voice (PSTN telephony channel).

Problem:

 

On every turn where the master agent routes to a connected subagent, the caller hears

"Collaborating with other agents" spoken aloud before the subagent's actual response. This happens on every single turn - not just the first handoff - making the experience very disruptive on a live voice call.

What we tried:

  • Setting loading_text to a custom string → that custom string gets spoken instead (confirms loading_text is read aloud on voice)
  • Setting loading_text: "" (empty string) → platform still speaks "Collaborating with other agents" (empty string does not suppress the default)
  • Omitting loading_text entirely → same default audio plays
  • Adding outbound_filler_sentences to the modality voice block → no observed change to the connected subagent audio

Current workaround:

 

Set loading_text: "One moment." - replaces "Collaborating with other agents" with a shorter phrase, but doesn't eliminate the audio entirely.

What we want:

 

Either silence the audio completely between turns, or understand if there is a supported way to suppress the platform's default connected subagent filler on a voice channel.

Questions for the community:

  1. Is there a way to fully silence loading_text on a voice channel (e.g., a single space, a special value)?
  2. Does outbound_filler_sentences in modality voice affect connected subagent transitions, or only action calls?
  3. Is this a known limitation of the superagent/connected subagent pattern on voice, and is there a workaround?

 

 

 

 

 

#Agentforce  #SuperAgents  #Service Cloud Voice

4 respuestas
  1. Venkat Yadav (SFDCINDIA)
    Hoy, 15:46

    Hi @Sumit Sangwan

     

    Hi Sumit, I think what you’re seeing is expected behavior with the current Voice + connected subagent setup. 

     

    From your testing, it looks like loading_text is always being spoken on the voice channel. When you leave it empty, Agentforce falls back to the default message “Collaborating with other agents”

    instead of staying silent. 

     

    outbound_filler_sentences is mainly used while actions are running, so it may not control the connected subagent handoff message. 

     

    At the moment, I’m not aware of a supported value like blank space, null, or another setting that completely removes this audio. 

     

    So your current workaround: 

     

    loading_text: "One moment."

    is probably the safest option for now. 

     

    I would also raise this with Salesforce Support or post it as an Idea, because on a live PSTN call, hearing the same handoff message on every subagent turn can definitely affect the user experience. 

     

    Thank you, 

    Venkat Yadav.

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JC Otero preguntó en #Trailhead Challenges
Hoy, 15:43
Challenge Not Completed Prompt - We can’t find the model OpenAI GPT 4 Omni Mini selected for the prompt template.

I am trying to complete this challenge, Create an Effective Prompt Template

. 

 

I keep getting this error,  

 

We can’t find the model OpenAI GPT 4 Omni Mini selected for the prompt template. 

 

Things I have tried already to resolve this:

  • confirmed that I am in the correct dev org
  • confirmed that the right model is selected
  • have deleted my browser history and cache
  • have selected a new model, saved, then deactivated, selected the correct model, saved and activated

#Trailhead Challenges

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Scott Holmes preguntó en #Salesforce Developer
Hoy, 13:12
Agentforce Coworker Report analyst function

One of my users has the Agentforce for Sales permission set and when using reports, it says that Einstein is crunching the numbers and then the user gets this error? Why? 

 

 

#Salesforce Developer  #Salesforce Admin  #Agentforce  #Sales Cloud

166140fb-47ab-4b7b-ac73-0e52ddcf0e51.png
3 respuestas
  1. Venkat Yadav (SFDCINDIA)
    Hoy, 15:42

    Hi @Scott Holmes

     

    This looks like an Agentforce Report Analyst issue, not necessarily an issue with the report itself. 

     

    I would try these checks:

    1. Make sure the user has the required Agentforce for Sales permissions.
    2. Check whether the Data Cloud User permission set is assigned.
    3. Test the same report as a System Administrator.
      • If it works for Admin but not for the user, it is most likely a permission/access issue.
    4. Check access to the report folder, report type, objects and fields used in the report.
    5. Try with a very simple Accounts or Opportunities report.
      • If simple reports work, the issue may be related to that specific report configuration.
    6. Also try once in an incognito window or another browser, because the error shown looks like a UI/JavaScript error.

    If everything is configured correctly and the same error continues, I would suggest raising a Salesforce Support casewith the screenshot and reproduction steps. 

     

    Thank you, 

    Venkat Yadav.

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Charlie Parfet preguntó en #Trailhead Challenges
Hoy, 15:21
R-00000017 - cannot cancel

Hello - I have tried for weeks to complete this challenge to no avail. I am asking for it to be overridden. I have cancelled, deleted, restarted, relaunched, cancelled, over and over and it does not accept my answer to complete this trailblazer. 

 

#Trailhead Challenges

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Dieter Maes (Crm Solution Expert en Argenta) preguntó en #Analytics
9 abr 2024, 07:14
Analytics Studio Lightning URI Event

Hello,

 

I want to see who is watching which record in Salesforce. Therefore I have Analytics Studio. I want to run my dataflow LightningUriEvent (which is from SF) but it always give me an error: "Something went wrong while executing the Sync_LightningUriEvent node: [error category: USER]: MALFORMED_QUERY: ;Id > '0bh000000000000' ORDER BY Id ASC LIMIT 1 OFFSET 249999; ^;ERROR at Row:1:Column:72;field 'Id' can not be sorted in a query call [error category: USER] [error code: 213] (02K9X0000033g0zUAA_03C9X000003DS9dUAG)"

What can I do about it? I didn't change anything. I just used this dataflow in a recipe with another object.

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Haley Baron preguntó en #Tableau Desktop & Web Authoring
28 may, 16:07
Upgraded to Tableau 2026.1.1, now cannot delete Parent Containers that have multiple Child Containers within

Trying to determine if this is a bug or a setting I need to turn off - either way it has been impossible to solve being that my question uses very common terminology: 

 

How can I delete a Parent Container with multiple Child Containers contained within?

 

When I upgraded to Tableau 2026.1.1, I am unable to Remove a Container containing multiple items from my dashboard.

  • I select the parent container and then the option "Remove from Dashboard" -> Warning: Delete Layout Container -> "Delete Container" -> nothing happens
  • I go into the Layout tab again select the option "Remove from Dashboard" -> Warning: Delete Layout Container -> "Delete Container" -> nothing happensUpgraded to Tableau 2026.1.1, now cannot delete Parent Containers that have multiple Child Containers within

When I revert back to Tableau 2023.3, I am able to Remove a Container containing multiple items again (sorry yes I hadn't updated in a long while)

  • I go into the Layout tab again select the option "Remove from Dashboard" -> Warning: Delete Layout Container -> "Delete Container" -> parent container and all children containers are deletedTableau 2023.3 remove containers.gif

 

 

#Tableau Desktop & Web Authoring

4 respuestas
  1. Haley Baron
    28 may, 19:26

    @Don Wise Yup, that looks like my bug.  Thank you!

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