Hi there,
We have multiple journeys set up, trigger sends, and customers receiving multiple emails on the same day. Consumers are going to unsubscribe and file complaints. It's very impact on business. I was looking for a solution for ensuring that the same person, on the same day, doesn't receive too many emails.
Thanks!
#Trailhead Challenges #Automation #Sales Cloud #Marketing Cloud #Salesforce Developer #Data Management #EinsteinGPT #Trailhead@Architect Group, Hyderabad, IN@* Marketing Cloud Engagement *@* Salesforce Mobile *@Kunal Parikh
If you set up a Send Log you can also do a very simple exclusion script that looks at today's date and counts the number of times an email appears in the data extension. If it's greater than whatever number you decide is enough for a day, then you exclude that email from any other sends for the day. This will not resolve the hierarchy issue Lukas mentioned.
However, one thought there was to log the email send name. If it's consistent, and you know which ones you want to prioritize, you can exclude those names from the exclusion script. This would stop sends to the same email more than X times a day, unless that email name is "Y". You can have multiple "Y"s in the script, or just don't include the exclusion script in email sends/activities you don't want to omit.
