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+600 points
Trail

Empower Managers and Agents with Service Cloud

Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.

~45 mins
+2,600 points
Trail

Build Your Customer Service Management Toolkit

Get the best in customer service management education, from agent coaching methods to updates on the latest technology.

~2 hrs 40 mins
+500 points
Trail

Grow Your Career as a Customer Service Agent

Get skills to advance your career and tools to help you handle difficult cases.

~35 mins
+300 points
Module

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

~20 mins
+500 points
Module

Salesforce Customer Service Strategies

Learn how Salesforce uses Service Cloud to deliver great customer service.

~25 mins
+300 points
Module

Great Management

Explore and develop leadership behaviors within the Salesforce manager framework.

~40 mins