Trail
Learn Privacy and Data Protection Law
Learn about laws and regulations for collecting personal data, using it, and protecting privacy.
Trails: follow guided learning paths
Trails are guided learning paths through modules and projects that help you cover the most ground in the shortest amount of time. Consider them your personal game plan for exploring new skills.
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Trail
Use Marketing Cloud Connect to Integrate with Salesforce CRM
Learn how the powerful features of Marketing Cloud Connect can integrate your sales, marketing, and service data.
Trail
Accelerate Analytics with Apps
Learn how out-of-the-box apps can help you go faster with Analytics.
Trail
Achieve Your Goals with Salesforce Success Cloud
Discover Salesforce Success Cloud resources and make the most of your Salesforce implementation.
Trail
Admin Beginner
Start your #AwesomeAdmin journey by learning the basics of customizing
Salesforce.
Trail
Admin Intermediate
Supercharge your skills and apps by using point-and-click tools to solve common business needs.
Trail
Administer Nonprofit Success Pack (NPSP)
Learn the basics for implementing Nonprofit Success Pack.
Trail
Apply .NET Skills to Salesforce
Use your existing .NET skills as a foundation to learning Salesforce Platform fundamentals.
Trail
Apply Visualforce Skills to Lightning Components
Put your Visualforce knowledge to good use as you learn to develop with Lightning components.
Trail
Apply a Salesforce B2C Commerce Functional Solution
Learn best practices for implementing a Salesforce B2C Commerce functional
solution.
Trail
Automate Marketing to Businesses with Pardot Lightning App
Learn how to make the most of your business-to-business (B2B) marketing efforts with Pardot.
Trail
Automate Marketing to Businesses with Pardot for Salesforce Classic
Learn how to make the most of your business-to-business (B2B) marketing efforts with Pardot.
Trail
Automate Your Business Processes with Lightning Flow
Optimize your business processes by harnessing the power of Lightning Flow.
Trail
Be the Bank Your Customers Love
Embrace customer-centric business practices and inspire customer loyalty.
Trail
Build Apps Fast with Salesforce Platform Services
Discover how to build social and mobile apps with either clicks or code.
Trail
Build Apps as an AppExchange Partner
Get the tools you need to build and sell your app with the AppExchange Partner Program.
Trail
Build Better with UX
Refine your user experience skills with these powerful tips from the Salesforce UX team.
Trail
Build Efficient Applications Without Limits
Make your apps lean and limitless with a few key strategies.
Trail
Build Great APIs and Integrations with MuleSoft
Connect your apps, data, and devices with an application network.
Trail
Build Lightning Web Components
Develop reusable Lightning web components using JavaScript and HTML.
Trail
Build Platform Apps in Lightning Experience
Build and customize a recruiting app in Lightning Experience. No code required.
Trail
Build Your Career as a Salesforce B2C Commerce Functional Architect
Develop a B2C Commerce functional strategy and analyze your
client's needs.
Trail
Build Your Career in the Salesforce Ecosystem
Create a career plan, build communication skills, and earn credentials to succeed in the Salesforce Ohana.
Trail
Build Your Customer Service Management Toolkit
Get the best in customer service management education, from agent coaching methods to updates on the latest technology.
Trail
Build Your Ecommerce Site with Salesforce B2C Commerce
Showcase products, optimize search and navigation, and run
campaigns that turn shoppers into loyal customers.
Trail
Build Your Marketing Cloud Consulting Practice
Build a successful consulting practice with Marketing Cloud implementation projects.
Trail
Build Your Practice as a Consulting Partner
Learn how your firm can make the most of a partnership with Salesforce.
Trail
Build Your Sales Career
Learn from the experts at Salesforce how to succeed in the challenging and rewarding world of sales.
Trail
Build and Administer Analytics
Learn how to set up Analytics, bring in your data, and build apps that help your teams
make great decisions.
Trail
Build and Manage Your Sales Team the Salesforce Way
Learn from the experts at Salesforce how to build a highly effective sales team.
Trail
Create Compelling Content with Content Builder
Discover the virtues of good content and learn how Content Builder can help you drive customer engagement.
Trail
Create a Sustainable Future
Learn how to make a positive impact and combat the effects of climate change.
Trail
Create and Send Targeted Emails with Email Studio
Learn how to build and deliver personalized emails that create lasting customer relationships.
Trail
Cultivate Equality at Work
Reflect on the value of diversity and inclusion at work and what you can do to promote equality.
Trail
Customize Your Community
Learn how to optimize and personalize your community with high-impact
customizations.
Trail
Customize Your Org to Win More Deals
Build and deploy high-impact, low-effort ways to help reps sell more effectively.
Trail
Deliver Great Patient Care with Health Cloud
Learn how Health Cloud helps you deliver collaborative, connected support for
patients and caregivers.
Trail
Develop Apps with Heroku
Build apps with open languages and frameworks on Heroku that integrate seamlessly with Salesforce.
Trail
Develop Secure Web Apps
Detect and prevent common vulnerabilities in your code and strengthen your web apps.
Trail
Develop for Lightning Experience
Build apps fast for Lightning Experience with Visualforce, components, and new design resources.
Trail
Develop for Salesforce B2C Commerce
Learn about the B2C Commerce developer tools you can use to
create storefront application projects.
Trail
Develop with Mobile SDK
Create your own iOS, Android, or hybrid mobile apps powered by the Salesforce
Platform.
Trail
Developer Advanced
Unlock the power of the platform and develop enterprise-class skills to advance your developer career.
Trail
Developer Beginner
Leverage your existing development skills to build apps fast on the Salesforce
Platform.
Trail
Developer Intermediate
Take your apps to the next level with powerful integration and mobile tools.
Trail
Discover Advanced Service Cloud Features for Salesforce Classic
Learn about advanced features to deliver more amazing service to your
customers.
Trail
Discover Salesforce Essentials
Learn how to use Essentials and why it's an ideal solution for your small business.
Trail
Drive Sales with Operational Excellence
Use the Sales Cloud platform to optimize your sales operations and set up your team for success.
Trail
Empower Managers and Agents with the Service Cloud Platform
Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.
Trail
Engage Customers with Salesforce IoT
Use Salesforce Internet of Things (IoT) to delight your customers with proactive
service and engaging experiences.
Trail
Enhance Employee Wellbeing with Camp Pono
Learn Salesforce-tested strategies for enhancing the wellbeing of your team or company.
Trail
Enhance Service Cloud with Lightning Knowledge
Give agents the right information, at the right time, and in the right format to
close cases.
Trail
Expand Your Reach with Communities
Get the tools you need to get started with Salesforce Community
Cloud.
Trail
Explore Deep Learning for Natural Language Processing
Learn how to apply deep learning techniques to the problem of natural language
processing.
Trail
Explore with Analytics
Navigate and personalize Analytics, and explore data on desktop and mobile.
Trail
Fundraise with Nonprofit Success Pack (NPSP)
Learn how to manage donors and donations with Nonprofit Success Pack and Salesforce.
Trail
Gain Insight with Einstein Discovery
Use Einstein Discovery to tap into the power of data science.
Trail
Get Ready for Dreamforce
Develop your game plan, make the most of your time at Dreamforce, and become a Salesforce speaker.
Trail
Get Smart with Salesforce Einstein
See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.
Trail
Get Social with Social Studio
Learn how to publish, engage, and analyze the social web with Marketing Cloud Social Studio.
Trail
Get Started with Distributed Marketing
Bridge the gap between corporate marketing, employees, channel partners, and your brand to deliver consistent experiences.
Trail
Get Started with Lightning Experience
Start your journey to becoming a new Salesforce Admin with Lightning
Experience.
Trail
Get Started with Sales Cloud
Use Sales Cloud's features and tools to achieve your business goals.
Trail
Get Started with Salesforce DX
Use the tools and methodologies that make up our new developer experience.
Trail
Get Started with Service Cloud for Lightning Experience
Improve the productivity of your customer service team by moving your org to Lightning Experience.
Trail
Get Started with iOS App Development
Build your first iOS apps using the Swift programming language and the iOS Software Development Kit (SDK).
Trail
Get on the Road with Field Service Lightning
Learn how Field Service Lightning can help you manage all the moving parts of a successful field service center.
Trail
Get to Know Marketing Cloud
Craft 1-to-1 consumer experiences across email, mobile, social, advertising, and the web with Marketing Cloud.
Trail
Go from Lead to Cash with Salesforce CPQ and Billing
Optimize your quoting and invoice process and build better team relationships.
Trail
Grow Faster with CRM
Discover Salesforce CRM and how sales, service, and marketing can help your
business.
Trail
Grow Your Business as an AppExchange Partner
Manage your business and help your customers thrive with your AppExchange products.
Trail
Grow Your Career as a Customer Service Agent
Get skills to advance your career and tools to help you handle difficult cases.
Trail
Help Customers Faster with Desk.com
Learn how Desk.com can help you deliver fast, helpful customer service.
Trail
Increase Engagement and Nurture Leads with Pardot Lightning App
Deliver the right message at the right time and build strong customer relationships with Pardot Lightning App.
Trail
Increase Engagement and Nurture Leads with Pardot for Salesforce Classic
Deliver the right message at the right time and build strong customer relationships with Pardot.
Trail
Increase Sales Efficiency with Territory Management
Help your sales team keep track of who's assigned to each account and
opportunity.
Trail
Innovate the Salesforce Way
Learn methods to transform your customer experience and foster innovation at your company.
Trail
Innovate with Alexa and Amazon Web Services
Discover powerful tools from Amazon for creating voice-enabled technologies and
integrate them with Salesforce.
Trail
Inspire Customer Loyalty with Financial Services Cloud
Discover how Financial Services Cloud helps you deliver personalized wealth management.
Trail
Integrate Outlook and Gmail with Salesforce
Bring Salesforce and your
email content together and help your sales reps work smarter.
Trail
Keep Customers Happy with Service Cloud for Salesforce Classic
Discover how Service Cloud helps you deliver personalized service to your
customers.
Trail
Learn About the Fourth Industrial Revolution
Understand the technologies that are transforming global business and society.
Trail
Learn About the UN's Global Goals
Understand how the United Nations is promoting sustainable development to tackle the world's largest problems.
Trail
Learn Admin Essentials in Lightning Experience
Master the fundamentals of administering a Salesforce org.
Trail
Learn Atlassian Agile Practices
Learn Atlassian's take on agile project management, how to build and run agile teams, and how to use Scrum and Kanban.
Trail
Learn CRM Fundamentals for Lightning Experience
Understand Salesforce and learn how to navigate, customize, and manage basic CRM features.
Trail
Learn CRM Fundamentals for Salesforce Classic
Understand Salesforce and learn how to navigate, customize, and manage basic CRM features.
Trail
Learn Drucker School MBA Essentials
Discover Peter Drucker's take on management with this MBA-focused curriculum from
the Drucker School of Management.
Trail
Learn Marketing Best Practices
Discover best practices for optimizing your marketing strategy by channel.
Trail
Learn Salesforce Agile Practices
Learn how Salesforce uses agile project management processes to develop innovative products.
Trail
Learn Salesforce CPQ Admin Fundamentals
Help your sales team create quotes quickly and accurately with Salesforce CPQ.
Trail
Learn to Work in Financial Services Cloud
Get a comprehensive view of your financial services customers so you can better meet
their needs.
Trail
Learn to Work in Lightning Experience
Learn the fundamentals of working in the new Salesforce experience and watch your
day-to-day productivity soar.
Trail
Learn to Work with JavaScript
Understand modern JavaScript development and how it fits in the Lightning Component Framework.
Trail
Maintain Your Salesforce Certifications
Learn about product updates and pass challenges to maintain your certifications.
Trail
Make Service Cloud Smarter
Enhance your customer service with Einstein Bots and artificial intelligence (AI).
Trail
Make the Move from Desk.com to Service Cloud
Plan and execute your move from Desk.com to Service Cloud to support your growing business.
Trail
Make the Move from SalesforceIQ to Sales Cloud
Learn how to upgrade your CRM and migrate your data to Sales Cloud.
Trail
Make the Move to Lightning Experience
Increase your team's productivity by moving your existing org to Lightning Experience.
Trail
Manage Campaigns with Journey Builder
Use this powerful Marketing Cloud tool to automate and optimize customer interactions.
Trail
Manage Volunteers for Nonprofits
Learn to manage volunteer relationships, events, and communications with Volunteers
for Salesforce and Salesforce.org Nonprofit Cloud.
Trail
Manage Your Higher Ed Data with HEDA
Tour a customized version of Salesforce optimized for higher education.
Trail
Manage Your Partner Relationships with Sales Cloud PRM
Create engaging partner experiences with Sales Cloud Partner Relationship Management (PRM).
Trail
Manage Your Salesforce Data and External Data
Integrate your Salesforce data with external data stores and manage records in Salesforce.
Trail
Manage the Salesforce Way
Learn the Salesforce Great Manager Model and discover strategies for being a great manager.
Trail
Measure Your Marketing Impact
Discover how to track end-to-end marketing effectiveness and take action on insights.
Trail
Navigate the Salesforce Advantage
Learn about the key differentiators that drive our success: our core values, innovative technology, and vibrant ecosystem.
Trail
Optimize Sales Features for Lightning Experience
Help your sales teams improve selling relationships and close more deals.
Trail
Optimize Sales Forecasts
Set up Collaborative Forecasts and help your reps to accurately predict sales revenue
and quantities.
Trail
Prepare for Salesforce Releases
Learn the latest Salesforce release features and craft your release
strategy.
Trail
Protect Your Salesforce Data
Learn how you and your users can work together to keep your data safe.
Trail
Reach Your Audience with Rad Content
Hone your communication skills and make your ideas shine.
Trail
Rock Your Future with Salesforce
Learn how Salesforce helps students like you skill up, discover career options, and get hands-on experience.
Trail
Secure Identity and Access Management
Learn how Salesforce Identity lets you give the right people the right access to the
right resources at the right time.
Trail
Secure Your Apps with Salesforce Shield
Learn how to establish governance and enforce compliance policies in your org with this
powerful set of services.
Trail
Sell Everywhere with Commerce Cloud
Optimize the buying and selling experience to delight your
customers across all channels.
Trail
Sell Lightning Fast with Sales Cloud
Learn how to use the new Salesforce to sell lightning fast in as few clicks as possible.
Trail
Strengthen and Diversify Your Workforce with Military Veterans
Make your business stronger with a workforce that's inclusive of military veterans.
Trail
Supercharge Your CRM With the Salesforce Platform
Learn how the Salesforce Platform can help you build better apps and customer experiences.
Trail
Transform Your Business with Mobile
Learn how mobile apps can transform your business and improve employee
productivity.
Trail
Transform Your Business with Salesforce Success Cloud
Learn how Salesforce Success Cloud can help your company embrace the opportunities of the Fourth Industrial Revolution.
Trail
Understand Your Web Users with Google Analytics
Use Google Analytics data to learn about your users, improve your website, and reach your business goals.