+4,300 points

Trail

Get Started with Salesforce Surveys

Gain insights into what your customers and users think and refine your customer feedback strategy.

~4 hrs 55 mins

+2,000 points

Module

Survey Basics

Gather insights from customers or employees with surveys.

~1 hr 35 mins

Prepare for Your First Survey

~20 mins

Build Your Survey

~25 mins

Add Logic to Your Survey

~25 mins

Send Out and Track Your Survey

~25 mins

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+1,600 points

Module

Salesforce Surveys for Admins

Translate, automate, and evaluate your surveys with Salesforce Surveys.

~1 hr 20 mins

Translate Your Survey

~20 mins

Begin and Close Cases with Survey Invitations

~20 mins

Automate Your Survey Invitations

~20 mins

Analyze Your Responses

~20 mins

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+400 points

Project

Design and Distribute Surveys with Salesforce Feedback Management

Use Salesforce Surveys to follow-up with customers who contacted support via live chat.

~1 hr

Get Started with Salesforce Feedback Management

~15 mins

Add Merge Fields Within Your Surveys

~15 mins

Create or Update Records Based on Responses

~15 mins

Gather Post-Chat Feedback

~15 mins

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+300 points

Module

Einstein Customer Lifecycle Analytics

Use analytics templates to gather actionable insights from survey responses.

~1 hr

Get Started with Customer Lifecycle Analytics

~20 mins

Set Up the Customer Lifecycle Analytics App

~20 mins

Use Customer Lifecycle Analytics

~20 mins

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~4 hrs 55 mins