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Gather Insights with Salesforce Feedback Management
Trail

Gather Insights with Salesforce Feedback Management

Gain insights into what your customers and users think and refine your customer feedback strategy.

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+6,200 points
Intermediate
Administrator
~6 hrs 25 mins

Gather Insights with Salesforce Feedback Management

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Gather insights from customers or employees with surveys.

+2,000 Points
~1 hr 35 mins
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Translate, automate, and evaluate your surveys with Salesforce Surveys.

+1,600 Points
~1 hr 5 mins
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Use Salesforce Surveys to follow-up with customers who contacted support via live chat.

+400 Points
~1 hr
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Use automation to enhance survey response rates and engage customers better.

+200 Points
~35 mins
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Use analytics templates to gather actionable insights from survey responses.

+300 Points
~55 mins
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Build interactive and personalized surveys with dynamic thank you pages.

+1,100 Points
~45 mins
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Consolidate questions, improve the user experience, and optimize survey performance.

+600 Points
~30 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More

Skills

  • User Interface and User Experience Design
  • Business Intelligence
  • Research and Discovery
  • General Sales Practices
  • Data Visualization
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  • User Interface and User Experience Design
  • Business Intelligence
  • Research and Discovery
  • General Sales Practices
  • Data Visualization
  • Process Improvement and Optimization
  • Automation
  • Data Analysis
  • Account Management
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Products

  • Agentforce 360 Platform
  • CRM Analytics
  • Flow Builder

Industries

  • Retail and Consumer Goods
  • Travel, Transportation, and Hospitality
  • Communications and Media
  • High Tech

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