Skip to main content From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.
Discover CRM Analytics
Trail

Discover CRM Analytics

Learn the basics of CRM Analytics.

Start
+400 points
Foundational
Data Analyst
~20 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Office and Productivity Technology
  • Data Visualization
  • Business Intelligence

Products

  • CRM Analytics
  • Slack
+400 points
Foundational
Data Analyst
~20 mins
+100 points
Module

CRM Analytics: Quick Look

Explore all CRM Analytics has to offer.

~5 mins
Meet CRM Analytics
~5 mins
Incomplete
hideHide 1 Units
+100 points
Module

CRM Analytics Subscriptions: Quick Look

Get scheduled updates on your important analytics with email subscriptions.

~5 mins
+100 points
Module

CRM Analytics Watchlist: Quick Look

Create a CRM Analytics Watchlist to keep track of important metrics.

~5 mins
Build Your Watchlist
~5 mins
Incomplete
+100 points
Module

CRM Analytics for Slack: Quick Look

Integrate CRM Analytics data into your Slack conversations.

~5 mins
~20 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.