+5,000 points

Trail

Expand Your Reach with Communities

Get the tools you need to get started with Salesforce Community Cloud.

~7 hrs

+300 points

Module

Community Cloud Basics

Use Community Cloud to connect with your customers and partners.

~40 mins

Get Started with Community Cloud

~10 mins

Engage with Your Customers

~15 mins

Engage with Your Partners

~15 mins

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+1,700 points

Module

Community Rollout Strategy

Develop a strategy to build, launch, and nurture a community.

~1 hr 40 mins

Plan Your Community Rollout

~15 mins

Create Community Users and a Sharing Set

~30 mins

Choose a Community Type and Template

~15 mins

Set Up a Basic Community and Learn About Additional Features

~20 mins

Maximize Community Member Engagement

~20 mins

showShow 5 Units

+400 points

Module

Community Search Basics

Set up search features so community members can find the information they need.

~1 hr 10 mins

Search in Salesforce Communities

~10 mins

Tailor Global Search to Your Community

~20 mins

Set Up Search Customizations

~20 mins

Make Better Decisions with Analytics

~20 mins

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+1,500 points

Module

Data Modeling

Give your data structure with objects, fields, and relationships.

~45 mins

Understand Custom & Standard Objects

~15 mins

Create Object Relationships

~15 mins

Work with Schema Builder

~15 mins

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+700 points

Project

Share CRM Data with Your Partners

Learn how to use Salesforce settings to share CRM data securely with partners.

~1 hr 50 mins

Launch Your Trailhead Playground

~10 mins

Create a Partner Portal, Enable Partner Account and Users, and Add Members

~20 mins

Set Your Org's External Org-Wide Defaults

~15 mins

Set Up Account Roles and the Role Hierarchy

~15 mins

Use Sharing Rules for External Users

~15 mins

Use Community-Specific Sharing

~15 mins

Share Data Using an Account Relationship

~20 mins

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+400 points

Project

Personalize the Community Experience with Audience Targeting

Build a customer account portal that's personalized for different audiences.

~55 mins

Launch Your Trailhead Playground

~10 mins

Create a Customer Account Portal

~15 mins

Target Audiences Based on the User Object

~15 mins

Assign Audiences to Components and Branding Sets

~15 mins

showShow 4 Steps

~7 hrs