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Set Up Case Escalation and Entitlements
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Set Up Case Escalation and Entitlements

Create processes to help support teams become more efficient.

Start
+700 points
Intermediate
Customer Service Professional
~1 hr 50 mins
+700 points
Intermediate
Customer Service Professional
~1 hr 50 mins
Create Support Processes
~20 mins
Incomplete
Create Case Queues and Assignment Rules
~15 mins
Incomplete
Create a Case Escalation Rule
~15 mins
Incomplete
Create an Automation with Flow Builder
~15 mins
Incomplete
Enable Entitlements and Set Up Service Contracts
~15 mins
Incomplete
Create an Entitlement Process
~15 mins
Incomplete
Create Service Contracts with Entitlements
~15 mins
Incomplete

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