Skip to main content Scheduled Maintenance: Trailhead, myTrailhead, and Trailblazer Community will be offline January 17, 16:00–20:00 UTC. Thanks for bearing with us as we update your experience!
Customer Service Incident Management: Quick Look
Module

Customer Service Incident Management: Quick Look

Fix service disruptions and communicate resolutions quickly.

Start
+100 points
Foundational
Customer Service Professional
~5 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Communication
  • Customer Service

Products

  • Service Cloud
+100 points
Foundational
Customer Service Professional
~5 mins
~5 mins

Available on the following trail

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.