Skip to main content From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.
Critical Incident Management at Salesforce
Module

Critical Incident Management at Salesforce

Stay informed during critical incidents and discover incident response best practices.

Start
+300 points
Foundational
End User
~25 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Process Improvement and Optimization
  • Business Management
  • Business Operations
  • Technical Support and Services
  • IT Management