#Sales Cloud Einstein23 diskutieren mit

Hi Everyone,   

We are using Einstein Activity Capture (EAC) in Salesforce,  users authenticate their Outlook accounts  from Salesforce.   

I’m trying to identify which users have successfully connected/authenticated their Outlook. The goal is to build a report for users who have their Outlook connected.   

I’ve explored a few options (including standard objects and APIs), but haven’t been able to find a reliable way to retrieve user-level connection status.   

Has anyone implemented a solution for this?

•  Is there any SOQL query or API that exposes this information? 
•  If not, what’s the best alternative approach to track/report on this? 

Any guidance or best practices would be really helpful.   

Thanks in advance!    

We'd like to use Einstein Oppty Insights but have found that duplicate activities get created with EAC when people are cc'd on emails, etc. So, we turned EAC off and just use Salesloft to create activities. etc.    Question is, can we use EOI with activities created by salesloft?  

Hi,     If we have our Einstein Activity Capture set to a 2 way sync between Outlook to Salesforce, and someone adds a contact to an event from a few months ago, is it going to send out an old invite to someone?     Thanks!   

Hello, we are considering implementing EAC standard in our org, but have concerns about the data retention policy and other limitations.     1) If we enable Sync Email as Salesforce Activity, will these record still be deleted from our org after 6 months meaning no email or calendar event activity more than 6 months old will appear in Activity timelines and reports?   2) Also I read somewhere that EAC activities don't update the "Last Activity" field on contacts etc. Is that true?   3) Finally, if a meeting is created in the user's Outlook calendar and sync to SF via EAC and then the suer updates the meeting subject in Outlook will that subject update sync over to SF?    Thank you!   

@* Salesforce Einstein * 

If a Salesforce user sends an email to someone who is not a lead or contact via Outlook, the email is automatically logged in the activity timeline, and everyone with Salesforce access can see the email.  We don't know which addresses to exclude, as there could be thousands. How do you prevent the emails being logged for GDPR purposes?   Has anyone had this issue and found a way to resolve it?    Many thanks   

Hello, 

The past few weeks I have had an orange Salesforce Banner stuck at the top of my page. Now, I have a second notification. I keep getting notifications each day for it. It wasn't much of a problem until I learned that all users now have at least one of the 2 banners. Is there a way I can have these removed for all users? I am an admin for my Salesforce, so I don't mind having them. But I need them to be gone for all other users. 

Hi,

In Einstein Activity Capture, for Outlook-to-Salesforce event sync, can we retrieve the unmatched attendee email addresses that are not included as part of the synced attendee list (EventRelation)?

Specifically, we would like to know if attendee email addresses that do not match existing Salesforce records are available anywhere in the synced Event data or through EAC APIs/logs