#Help4 diskutieren mit

Hi Megan, good news, your channel is fine: Custom Lightning Types are supported on Enhanced Chat v2 (the web deployment of Messaging for In-App and Web), alongside Lightning Experience and Experience Builder. They are NOT supported on In-App Chat (the mobile SDK), WhatsApp, SMS, Apple Messages, LINE, or BYOC, but plain Enhanced Web Chat is supported. 

Your symptom, text arrives but the component never renders on the live widget, almost always means the renderer is not registered for the enhancedWebChat channel specifically. CLT rendering is channel-scoped: each channel that should render the type needs its own renderer.json in that channel's folder. If your type only has a renderer for the default context (or you were seeing it only in the Builder conversation preview), it renders in preview but stays blank on the live Enhanced Chat v2 widget, which is exactly what you describe. 

So: 

1. Add and deploy a renderer.json for your Custom Lightning Type under the enhancedWebChat channel folder, not just the default one, pointing at your LWC. 

2. Redeploy and reload the embedded deployment so the new channel config is picked up. 

3. For the tapped option arriving back as the user's reply, have the LWC dispatch the selected value as the utterance, that part is on the component, not the channel. 

The Agentforce dev guide 'Enhance the Agent UI with Custom LWCs and Lightning Types' documents the per-channel renderer setup. 

if this helps, please mark it as the Best Answer so it helps the next person, thanks 🙂

Hey Megan, 

Adding one thing to Himanshu's answer since it's mostly right but slightly understates option 2: Salesforce actually has a fully supported LWC-based header customization for Messaging (lightningSnapin__MessagingHeader target), you extend the base chat header component and can add whatever fixed text/markup you want inside it. This is documented and stays visible for the whole conversation, unlike the greeting-message approach, which scrolls away. 

So realistically you have two solid, supported paths: 

1. Custom LWC header (extends BaseChatHeader/MessagingHeader), gives you a persistent banner area inside the actual chat window that Salesforce won't overwrite on releases, since it's a supported customization point, not DOM hacking 

2. A banner on your host page around the widget (Himanshu's option 1), simplest if the disclaimer doesn't need to be inside the chat window itself 

Both are supported. The custom header route is probably closer to what you're picturing since it sits inside the widget alongside "Powered by Agentforce," not just around it. 

Reference:

안녕하세요, @Kwangjin Bae

님,  

현재 Agentforce로 Agent를 만들고 활용할때는, 'Atlas Reasoning Engine'을 위해 외부 LLM을 반드시 사용합니다. Default LLM의 경우, 기존 Agent Builder 환경에서는 GPT-4o, 새로운 Agent Studio에서는 GPT-4.1로 명시되어 있습니다.

(Anthropic Claude Sonnet 4 (Hosted AWS)도 지원) 

 Einstein Studio 내에서, Azure Open AI Models, (Microsoft Foundry 서비스),  Open AI Models, Google Vertex AI, Amazon Bedrock 등에 구성/배포된 LLM을 연결할 수 있습니다. 

요약하자면, 

Agentforce를 구성하기 위해서는

이며, 

Agent의 'Action'으로 'Prompt Builder' 또는 LLM을 API 로 호출하도록 추가하면, 

BYO-LLM 형태의 LLM을 사용해서 데이터를 RAG, 처리할 수 있도록 구성할 수 있습니다. 

I think you'll need to create two separate charts and combine them on a dashboard. You'd build one bar sheet and hide the header for the bottom axis.

Then create a chart for the axis. You'd drop the text on the label card then hide all the headers.

Then combine on a dashboard.

I am facing this issue currently. 

I raised with trailhead case#471092188 there has been no response on it....I collected money to attend my PD 1 exam which costed me around 20k Indian rupees and I am waiting for help but no response. 

I need immediate assistance with my PD1 exam that was scheduled from my id for 25th July 2025. I was not able to enter the exam due to network issues and I immediately raise a case with VUE support team. 

Case#13325550 and case#13323416 

They tried but all in vain and I was not able to attend it. They asked me not to reschedule and wait for their team to check and respond. 

Their team responded to me to reach out to sfdc itself to get the exam rescheduled. 

Please help me with this it is quite urgent.