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Meet Agentforce Contact Center
Trail

Meet Agentforce Contact Center

Learn to set up Agentforce Contact Center, integrate AI agents for routing, and analyze contact center performance.

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Skills you will gain

Complete the Trail to build your expertise. Learn More
  • AI Development
  • Customer Service
  • Applications of AI
  • Automation

Products

  • Agentforce Voice
  • Agentforce Service
  • Agentforce
This Trail may include content that is only available in English. Learn More
+700 points
Foundational
Administrator
~1 hr 5 mins

Build Your AI-Powered Contact Center

+700 Points
~1 hr 5 mins • 3 Steps
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Introduction to Agentforce Contact Center

Explore the agentic contact center with Agentforce.

+300 Points
~25 mins
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AI Integration for Agentforce Contact Center

Build AI-powered agents for seamless and automated voice support in your contact center.

+200 Points
~20 mins
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Agentforce Contact Center for Service Reps and Managers

Empower service reps and supervisors with Agentforce Contact Center.

+200 Points
~20 mins

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.