Grow Your Agentforce IT Service Skills
Manage change and release risk, build assets and services, and integrate IT channels.
Manage Change and Release Risk
Approve, assess, and schedule system changes safely, then plan and deploy releases without disrupting the business.
Learn how AI agents are turning ITSM proactive, conversational, and ticket-free.
Streamline IT changes and minimize risk using Agentic IT Services Change Management.
Minimize disruptions and manage changes to critical systems safely and efficiently.
Set up change requests, approvals, and risk assessments for IT systems.
Use predefined stage templates for each change type.
Deliver efficient IT deployments with standardized release management in Agentic IT Service.
Build, test, and deploy system changes without disruptions.
Configure release scheduling, action plans, and release dashboards.
Build your Configuration Management Database (CMDB) and Unified Catalog
Build a single source of truth for IT assets and centralize your service catalog to speed up IT request fulfillment.
Learn key CMDB terms, including configuration items and assets.
Explore how CMDB and automated Discovery power a single source of truth for IT assets.
Map configuration item relationships and service graphs in CMDB.
Centralize your IT service delivery system and processes.
Browse ready-to-use templates in the IT Service Catalog Library.
Integrate IT Service Across Channels
Connect Agentforce IT Service to employee channels and external systems, then extend delivery into Microsoft Teams.
Discover how Agentforce IT Service connects to employee channels and external systems.
Use your workplace collaboration platform to simplify IT service delivery.
Set up the Salesforce IT Service App and IT Desk App in Microsoft Teams.
From a single hub, request services, track tickets, and use AI to resolve IT issues.
Set up the Employee Services Portal for self-service IT requests.
Browse prebuilt connectors for provisioning and shipping IT requests.
Explore GraphQL APIs for integrating Agentforce IT Service data.
Discover More
Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.