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Trail

Get Smart with Salesforce Einstein

See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.

Start
+2,300 points
Beginner
Admin
~3 hrs 50 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Research and Discovery
  • Artificial Intelligence and Machine Learning
  • IT Automation
  • Configuration Management
  • System Design and Implementation
  • General Sales Practices
  • Data Governance and Ethics
  • Predictive Artificial Intelligence
  • Generative Artificial Intelligence
  • Prospecting and Qualification
  • Business Intelligence

Products

  • Salesforce Platform
  • Einstein
+2,300 points
Beginner
Admin
~3 hrs 50 mins
+300 points
Module

Salesforce Einstein Basics

Discover insights and predict outcomes with this powerful set of AI-enhanced features.

~25 mins
+400 points
Module

Responsible Creation of Artificial Intelligence

Remove bias from your data and algorithms to create ethical AI systems at your company.

~45 mins
+300 points
Module

Einstein Bots Basics

Learn how to make customer service smarter and easier with chatbots.

~30 mins
+200 points
Module

Einstein Next Best Action

Recommend offers and actions at the point of maximum impact.

~30 mins
+600 points
Module

Sales Cloud Einstein

Log your activities, target the right leads, and close more deals with AI for sales.

~1 hr 10 mins
+500 points
Module

Sales Cloud Einstein Rollout Strategies

Get up and running with Sales Cloud Einstein.

~30 mins
~3 hrs 50 mins