Trail

Get Smart with Salesforce Einstein

See how AI is transforming CRM with smart predictions, intelligent recommendations, and timely automation.

+700 points

Foundational

Customer Service Professional

~1 hr 15 mins

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Remove bias from your data and algorithms to create ethical AI systems at your company.

+400 Points

~45 mins

Badge

Learn how to make customer service smarter and easier with chatbots.

+300 Points

~30 mins

Skills you will gain

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