Empower Managers and Agents with Service Cloud
Optimize your service center, answer questions everywhere, resolve cases fast, and delight your customers.
+1,100 points
Beginner
Customer Service Professional
~1 hr 15 mins
+1,100 points
Beginner
Customer Service Professional
~1 hr 15 mins
+200 points
Module
Contact Center Transformation
Hire, coach, and empower service agents to succeed on any channel.
~20 mins
hideHide 2 Units
+400 points
Module
Service Cloud Basics
Supercharge your agents with omni-channel tools and an intelligent service platform.
~25 mins
showShow 4 Units
+500 points
Module
Service Cloud Efficiency
Drive profitability with customer self-service, mobile connectivity, and analytics.
~30 mins
showShow 5 Units
~1 hr 15 mins