Onboard and Set Up Agentforce Service Assistant
Learn the essentials of Service Assistant and start your setup to boost case resolution efficiency.
Meet Service Assistant
Discover how Service Assistant helps service reps close cases faster and increases their efficiency.
Discover how Service Assistant helps service reps close cases faster.
Learn about the permissions and licenses required for Service Assistant.
Prepare For and Set Up Service Assistant
Identify the case types you want Service Assistant to help with.
Review guidance for creating Agentforce topics and instructions.
Learn how knowledge grounding produces more accurate service plans.
Use AI to provide reps with case summaries and resolution guidance grounded in your data.
Discover More
Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.