See What’s New: Automotive, Common Layer, and Communications

Learning Objectives

After completing this unit, you’ll be able to:

• Describe the latest features and enhancements for Industries, including Agentforce Automotive, Communications, and the Industries Common Layer.
  

Look under the hood of the new industries features in Automotive, the Common Layer, and Communications to drive loyalty through hyper-personalized vehicle and telco experiences. These specialized tools help you bridge the gap between back-office operations and front-line service, ensuring that your data flows seamlessly to power smarter, industry-specific AI agents.

Agentforce Automotive

Warranty Claims Assistance

Transform warranty management with AI. Autonomously handle validity checks and claim status to reduce processing time, freeing your team to focus on complex service issues.

Lease Extension

Retain customers with fast lease extensions. Prebuilt templates and eligibility checks process requests faster, growing revenue while reducing manual errors.

Customer Refunds

Build trust with transparent refunds. Automate overpayment workflows with real-time visibility to reduce processing time and delight customers with rapid resolution.

Common Layer

AI Relationship Research

Skip manual research by instantly surfacing 360-degree relationship insights for accounts, leads, contacts, and opportunities. Use AI to research and aggregate data from Data 360, web sources, and your CRM into a unified view.

Omnistudio Native Mobile Experience

Deliver pixel-perfect, guided digital experiences on mobile with Omnistudio. Natively extend Omniscripts and Flexcards to mobile devices, ensuring high-performance, optimized journeys with consistent experiences, accurate data capture, and improved field productivity.

Advanced Predictive AI Algorithms

Drive accurate business decisions with an expanded library of predictive AI algorithms such as multiclass classification, univariate and time series forecasting, and clustering.

Agentforce Communications

Enterprise Quoting

Accelerate your transition to autonomous sales. Use our new invocable actions to deploy sales agents faster, enabling your teams to build tailored AI workflows for quote creation and deep cloning with minimal effort.

Enterprise Sales Management Enhancements

Eliminate repetitive, manual setup for every deal. Instantly populate new quotes with prevalidated Working Cart Templates, using AI-powered search to find and reuse complex configurations, ensuring total accuracy and accelerating your sales cycle.

Extensible API Framework

Stop choosing between industry standards and business flexibility. Customize TMF 620 and 621 APIs with Apex hooks to inject unique logic and data, ensuring your digital architecture scales without increasing technical debt.