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Service Cloud Essentials Features
Module

Service Cloud Essentials Features

Navigate Service Cloud Essentials and learn how to use the service console.

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+200 points
Foundational
Customer Service Professional
~15 mins

Skills you will gain

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  • Customer Service

Products

  • Service Cloud
+200 points
Foundational
Customer Service Professional
~15 mins
~15 mins

Available on the following trail

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