Skip to main content

Study Up on Tools and Artifacts

Learning Objectives

After completing this unit, you’ll be able to:

  • Connect user needs to high-level Salesforce capabilities.
  • Determine the criteria for feasibility, desirability, and viability within a user experience.
  • Identify the best methods of co-creation to employ with customers and stakeholders.

Key Topics

This unit prepares you for the tools and artifacts section of the Salesforce Strategy Designer exam, which makes up 23% of the overall exam. This section of the exam tests these topics.

  • Scalability
  • SME
  • Frameworks
  • Viability
  • Ideation
  • Desirability
  • Journey mapping

Like the previous unit, this unit contains practice questions and flashcards.

Exam Practice Questions

Ready to jump in? The sample tool below is not scored—it's just an easy way to quiz yourself. To use it, read the question, then click the answer you think is correct. Some questions may have more than one correct answer. Click Submit to learn whether the answer you chose is correct or incorrect, and why. If there’s a longer explanation, click Expand button to expand the window, then click anywhere in the window to close it. When you reach the end, you can review the answers or retake the questions.

Did you choose the wrong answer? Check out the table below for related study material.

Question 1

Study Prioritization Methods for Strategy Design.  

Question 2

Review how to best use Business Model Canvas fundamentals. 

Question 3

Explore how to apply Challenge Framing and Scoping best practices for Strategy Designer. 

Question 4

Learn when and how to use the Salesforce console with Get to Know the Utility Bar.

Exam Topic Flashcards

The following flashcards cover collaboration with stakeholders. Use these interactive flashcards to brush up on some of the key topics you’ll find on this part of the exam.

Read the question or term on each card, then click or tap the card to reveal the correct answer. Click the right-facing arrow to move to the next card and the left-facing arrow to return to the previous card.

Did you choose the wrong answer? Check out the table below for related study material.

Flashcard 1

Prepare your contact center for the multi-channel world by studying Omni-Channel Routing and Digital Engagement.

Flashcard 2

Review Commerce Cloud Features to recommend and manage merchandise.

Flashcard 3

Study Strategic Vision Creation to learn how to analyze and narrow solution concepts to create a project vision.

Flashcard 4

Learn how to improve your solution design by mapping how customers experience your product or service with Journey Mapping.

Looking for more information? Explore these related badges.

You’ve reviewed tools and artifacts. Next, take a look at intangible deliverables.

Share your Trailhead feedback over on Salesforce Help.

We'd love to hear about your experience with Trailhead - you can now access the new feedback form anytime from the Salesforce Help site.

Learn More Continue to Share Feedback