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Actions & Recommendations for Agents: Step-by-Step
Module

Actions & Recommendations for Agents: Step-by-Step

Streamline your case management processes with Salesforce Flow for Service.

Start
+100 points
Foundational
Customer Service Professional
~5 mins

Skills you will gain

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  • Process Improvement and Optimization
  • Customer Service

Products

  • Flow Builder
+100 points
Foundational
Customer Service Professional
~5 mins
~5 mins

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