An Innovator, when presented with a business challenge, can implement Agentforce solutions to drive meaningful outcomes and value.
What’s been updated in this trail in 2026:
- New: Threat Modeling for AI Agents
- New: Agentforce Deployment: Quick Look
- New: Agentforce Voice: Quick Look
Knowledge Gained:
- Agent Planning: Define strategies for business-driven agent solutions.
- Agent Testing & Troubleshooting: Identify and resolve agent performance issues.
- Augmenting Agents with RAG: Use external knowledge for smarter, more dynamic responses.
- Agent Deployment: Best practices for initial and post-launch agent optimization.
- Agentforce in Action: Expanded use cases across Sales, Service, and Industries.
- Hands-on Builds: Exposure to advanced builds such as Sales Coach and SDR Agents.
Skills Developed:
- Build functional agents through superbadges and guided use cases.
- Implement a working agent tailored to a specific business use case.
- Lead small-scale AI implementation projects with measurable results.
Move on to the next Trail to learn how to:
- Design complex, enterprise-wide AI strategies.
- Serve as a strategic mentor across the organization.
- Manage advanced multi-agent system architectures.