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KOKO is hiring for a Salesforce Marketing Cloud Developer. 

Please note we can only consider candidates with the Right to Work in the UK

Apply here https://careers.koko.co.uk/job/6cSmjy88SBIx2ool5RsZV0 

Job Summary

The Salesforce Marketing Cloud Developer is responsible for the technical ownership, development and optimisation of KOKO’s Salesforce Marketing Cloud and its integration with Sales Cloud.

This role is accountable for building scalable, data-driven marketing solutions that enhance customer engagement, drive commercial performance and ensure best-in-class platform governance. Sitting at the intersection of marketing, digital and CRM, the role requires a hands-on developer with strong commercial awareness and a deep understanding of member lifecycle marketing.

The successful candidate will lead the configuration, development and continuous improvement of the platform with creativity and a commercial mindset, ensuring seamless execution across campaigns and guest journeys that supports the wider business in adopting and maximising Salesforce capabilities.

Role and responsibilities

Platform Development & Configuration

• Design, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMS and WhatsApp
• Develop and maintain dynamic email templates, Cloud pages and personalisation logic using AMPscript, SSJS and HTML/CSS
• Configure and manage Automation Studio workflows for data imports, campaign execution and scheduled processes
• Build and maintain data extensions, attribute groups and data models within Contact Builder
• Own the preference centre and subscription management architecture, ensuring alignment with consent and communication preferences

Salesforce Sales Cloud, Configuration & Administration

• Manage and maintain the Marketing Cloud Connect integration, ensuring reliable and accurate data synchronisation between platforms
• Configure Sales Cloud objects, fields, page layouts and record types to support Marketing, Membership, Events, Partnerships and VIP teams
• Build and manage Flows, automation processes and validation rules to streamline operational workflows
• Create and maintain reports and dashboards to support performance tracking and business insights
• Manage user setup, profiles, roles and permissions as adoption expands across the business
• Support the ongoing Salesforce rollout, onboarding new teams and workflows through configuration, training and support

Data, Segmentation & Compliance

• Write and maintain SQL queries within Automation Studio for segmentation, transformation and reporting
• Design and manage data ingestion pipelines from third-party systems including ticketing, ePOS and membership platforms (e.g. Peoplevine)
• Own data hygiene practices, including deduplication, suppression management and bounce handling
• Ensure all platform activity complies with UK GDPR, including consent capture, preference management and data retention policies

Deliverability & Performance

• Monitor sender reputation, inbox placement and deliverability across domains and IPs
• Conduct A/B testing and analyse campaign performance to provide actionable insights
• Build and maintain reporting dashboards to support marketing and commercial decision-making

Stakeholder Engagement & Documentation

• Act as the internal technical authority for Salesforce Marketing Cloud, supporting platform queries and troubleshooting
• Gather and translate requirements from non-technical stakeholders into clear, scalable solutions
• Produce and maintain technical documentation, including solution designs, data structures and user guides
• Collaborate with external Salesforce partners and vendors on integrations, upgrades and advanced customisations Manage on-site design briefs for posters and digital screens; coordinate proofing, printing, and installation to meet deadlines.

About you

We are seeking a highly skilled and commercially aware Salesforce specialist who thrives in a fast-paced, creative and data-led environment, with the following key attributes;

• 5+ years’ hands-on experience with Salesforce Marketing Cloud in a professional environment
• Proven experience with Sales Cloud configuration, including objects, flows, automation, reports and dashboards
• Strong proficiency in AMPscript, SSJS and SQL, demonstrated through live campaign and automation builds
• Deep understanding of Marketing Cloud data architecture, including data extensions, Contact Builder and relationships
• Experience managing Marketing Cloud Connect and working across both Marketing Cloud and Sales Cloud
• Proven track record in building Journey Builder programmes and Automation Studio workflows
• Experience configuring Mobile Studio for SMS and WhatsApp channels

Desirable experience:

• Salesforce Marketing Cloud Developer or Email Specialist certification
• Salesforce Administrator certification or equivalent hands-on experience
• Experience with REST or SOAP API integrations and SFTP-based data pipelines
• Familiarity with Marketing Cloud Intelligence (Datorama) or similar reporting tools
• Experience within live music, hospitality, membership or events environments

Hi Admins!

We all know how difficult it can be to build up your practical Salesforce experience so I want to reach out to the community as I need someone to help for 3 months on various (some tedious, I won't lie!) Salesforce Admin tasks and I thought why not give an Opportunity to someone who is looking to build up their Salesforce Experience?

We can discuss specifics offline / in private, but key things that I am looking for / you must have are: -

• The right to work in the UK. Please, if this doesn't apply to you, then it's a non-starter.
• A desire to learn and put your Salesforce knowledge to practical use.
• Located in the UK, and a commutable distance to central London, the role itself will be remote however.
• A certified Salesforce Administrator, additional certifications not essential but beneficial.
• Ideally a minimum of 3-12 months work experience in a Salesforce Admin role.
• Excellent communication skills, able to deal with professional people at various levels.
• Self motivated and organised, with a can-do attitude, with the ability to juggle and prioritise multiple tasks at the same time.

Crisis24 are a multi-national company, and you will get the opportunity to work with people from all over the world.

If you feel this could be you, then please message me directly, with a short introduction and why you think you would be a good fit for the role.

#Jobs #LondonJob #London Region #Salesforce Admin #Jr. Salesforce Administrator #Saleforce Administrator

Hello Trailblazers!

My London based non-profit is hiring a Salesforce Administration as a Systems Manager until the end of Dec 2019 (may be extended). 

Do you know anyone who's looking? 

Responsibilities include:

● Responsibly and thoroughly plan and execute the clean-up of both data and metadata

● Acquire a good understanding our current system, and work closely with SSAM, HoS other internal departments, and potentially our funder on the successful transition of some system functionality.

● Internal consultancy - work with internal clients across all our programmes, and their departments, to understand their business processes and their requirements. To update systems to accommodate these requirements

● Support users: assess, understand and resolve issues that are raised by our end users

● Create technical documentation: document systems changes and business processes

● Liaise with external suppliers: engage third parties in solving problems and creating functionality

● Third-Party development - Where necessary, commission and manage the delivery of additional development.

● Learn and implement new Salesforce functionality, including the rollout of lightning where appropriate

I'm attaching a JD and all the information is there.

If you know anyone who is suitable and interested, can you please pass on? 

Applications should be sent to systemsjobs@thechallenge.org

● No agencies, please.

● Only apply if you have the right to work in the UK.