#Email Activity0 人正在讨论

Hi all, just wondering if there's a similar scenario with us about Einstein Sharing Settings. Here's some context:

1. We have a group called "Managers"

2. Emails of supervisors will be shared in the group "Managers"

3. We have users who are not part of the group "Managers" and their email sharing setting is set to "Everyone".

So, If a rank-and-file user who is not a member of "Managers" is cc'ed in the email, it will mean that the cc'ed user will have visibility on the email activity.

Does it also mean that another rank-and-file user can see the email that is only shared with the Managers group, because a user who is not a member of the group is cc'ed (and that user sharing setting is set to everyone?

Sorry if there might have been a confusion but I hope someone can understand the context. Feedback much appreciated. Thanks!

Hi all, just wondering if there's a similar scenario with us about Einstein Sharing Settings. Here's some context:

1. We have a group called "Managers"

2. Emails of supervisors will be shared in the group "Managers"

3. We have users who are not part of the group "Managers" and their email sharing setting is set to "Everyone".

So, If a rank-and-file user who is not a member of "Managers" is cc'ed in the email, it will mean that the cc'ed user will have visibility on the email activity.

Does it also mean that another rank-and-file user can see the email that is only shared with the Managers group, because a user who is not a member of the group is cc'ed (and that user sharing setting is set to everyone?

Sorry if there might have been a confusion but I hope someone can understand the context. Feedback much appreciated. Thanks!

Hi,

I have been saving e-mails from outlook into salesforce (mainly opportunities). most of these e-mails are not showing anymore in the activity history. 

I have search literally everywhere but found nothing concerning this issue.

can anyone help?

What system are you using for tracking that email activity?  You just demonstrated the ability to track link usage.  However, historically, we haven't received any tracking information with Salesforce emails unless sent through Pardot.

Hi everyone, 

I have a custom object call "XYZ". I'm actually using journey builder to empower my custom object with some emails. I click salesforce data and bring on some data to the journey, i add an email activity, then click on "Send tracking results to Sales Cloud".

Why i can't see the results of the emails?

@* Sales Cloud - Best Practices * @* Sales Cloud - Getting Started * 

Hi all,

I use Inbox to connect Outlook and Salesforce.

In order to log automatically some email to Salesforce can I use Einstein Activity Capture?

With EAC can I choose criteria to relate mail to SF record?

Is Einstein activity capture included in the inbox license?

tks

Hi Team,

Hope all are safe,

We are using Dynamic template as an email activity in our Journey and data extension as entry source the first email is receiving as per rules in dynamic content for the first time but after certain wait activity, the user is receiving the same email as it is not checking the rule in dynamic email.

I tried with AMP script also but no luck.

Any help is much appreciated.

Thanks,

Raghav.

Can anybody tell me how I can create/run a report in Salesforce Essentials to capture email activity over a particular time period (e.g. weekly)?  The activity report I've been able to create so far seems to capture only meetings, calls and other scheduled tasks/events.  

I ran a version of a journey where I sent a series of 4 emails to a data extension. In the beginning of the journey I used a decision split to separate the data into 4 groups, and then I sent the same 4 emails to them with different wait times between deployments. Now I want to see which branch of the journey performed better. The problem is, I can't figure out how to query data about a specific Email Activity. I can see external keys and IDs for each in Journey Builder, but they don't match up to anything in the _JourneyActivity data view. Is there a better way for me to isolate a specific Email Activity sent with Journey Builder? I need to be sure that the activity I'm measuring was Email 1 of the first branch, second branch, etc. 

Hi friends,

I want to send an email to a salesforce data extension in an automation and after sending the email I want to store the recipient in another data extension. I went ahead and tried to create a Send Email activity in automation studio but I am not able to get the option to select salesforce data extensions while creating a send email activity.

Please help me in finding out a solution where in I can send an email automatically to a salesforce data extension and then also store those subscribers in data extension.

Thanks