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Prerequisite: Salesforce Administrator

Administrator is a prerequisite for Experience Cloud Consultant. This trailmix only consists of topics above and beyond the Admin trailmix.

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Experience Cloud Consultant Exam Overview

Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.

Task

Experience Cloud Basics

Exam Weight 8%

+300 points
Module

Experience Cloud Basics

Use Experience Cloud to connect with your customers and partners.

~30 mins
+400 points
Module

Search Basics for Experience Builder Sites

Set up search features so site members can find the information they need.

~1 hr 5 mins
+500 points
Module

Experience Cloud Site Strategy

Define your goals and create a structured plan for building your Experience Cloud site.

~40 mins
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Configure Features with Guided Setup

Trailblazer Community Documentation

~30 mins
Task

Sharing, Visibility, and Licensing

Exam Weight 17%

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Control Which Users Experience Cloud Site Users Can See

Trailblazer Community Documentation

~10 mins
+600 points
Project

Set Up Salesforce Knowledge

Create, customize, and manage your knowledge base.

~1 hr 15 mins
+700 points
Project

Share CRM Data with Your Partners

Learn how to use Salesforce settings to share CRM data securely with partners.

~1 hr 50 mins
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Experience Cloud User Licenses

Trailblazer Community Documentation

~15 mins
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Configure an External Account Hierarchy

Trailblazer Community Documentation

~10 mins
+3,100 points
Module

Data Security

Control access to data using point-and-click security tools.

~1 hr 50 mins
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Sharing CRM Data in an Experience Cloud Site

Trailblazer Community Documentation

~1 hr
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Who Sees What in Experience Cloud Video series

Learn more about Experience Cloud users, and how sharing mechanisms in sites work with Salesforce sharing.

~30 mins
Task

Branding, Personalization, and Content

Exam Weight 15%

+400 points
Project

Personalize Experience Cloud Sites with Audience Targeting

Build a customer account portal that's personalized for different audiences.

~55 mins
+1,100 points
Module

Salesforce CMS Basics

Create and share content across channels with the Salesforce content management system.

~25 mins
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Connect Your External CMS to Your Experience Builder Site

Trailblazer Community Documentation

~30 mins
+600 points
Project

Build an Experience Cloud Site with Knowledge and Chat

Use the Customer Service template to create a site with chat snap-ins and knowledge.

~1 hr 25 mins
~15 mins
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Add Salesforce CMS Content to Your Experience Builder Site

Trailblazer Community Documentation

~30 mins
Task

Templates and Themes

Exam Weight 10%

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Which Experience Cloud Template Should I Use?

Trailblazer Community Documentation

~45 mins
+600 points
Project

Build a Custom Theme Layout Component for Experience Builder Sites

Customize your Experience Builder site with a theme layout component.

~1 hr 45 mins
~45 mins
Task

User Creation and Authentication

Exam Weight 13%

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Create Experience Cloud Site Users

Trailblazer Community Documentation

~15 mins
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Add Members to Your Experience Cloud Site

Trailblazer Community Documentation

~15 mins
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Delegate Site Administration to an External User

Trailblazer Community Documentation

~30 mins
~1 hr
+800 points
Module

Identity for Mobile-Centric Customers

Create a login experience designed for mobile interaction.

~1 hr 20 mins
Task

Adoption and Analytics

Exam Weight 5%

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Reporting for Experience Cloud Sites

Trailblazer Community Documentation

~1 hr 30 mins
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Experience Cloud Sites Managers Guide

Salesforce Documentation

~1 hr 30 mins
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Experience Cloud Site Moderation Strategies and Tools

Trailblazer Community Documentation

~45 mins
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Gamification

Trailblazer Community Documentation

~30 mins
Task

Administration, Setup and Configuration

Exam Weight 25%

+600 points
Module

Partner Relationship Management

Learn how Sales Cloud PRM can help you achieve your channel sales goals.

~30 mins
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Authenticate Experience Cloud Site Users

Trailblazer Community Documentation

~45 mins
~30 mins
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Enable Other Salesforce Features in Experience Cloud Sites

Trailblazer Community Documentation

~1 hr
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Experience Cloud Authentication and Security

Trailblazer Community Documentation

~45 mins
~45 mins
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Organize Experience Cloud Sites with Topics

Trailblazer Community Documentation

~30 mins
Task

Customization considerations, and limitations

Exam Weight 7%

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Experience Builder Site Limitations

Trailblazer Community Documentation

~10 mins
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Experience Cloud Sites Usage Allocation

Trailblazer Community Documentation

~10 mins
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Improve Experience Cloud Site Performance

Trailblazer Community Documentation

~45 mins
Task

Additional Preparation

Additional resources to help prepare you for certification.

+1,500 points
Module

Data Modeling

Give your data structure with objects, fields, and relationships.

~45 mins
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Set Up and Manage Experience Cloud Sites

Trailblazer Community Documentation

~30 mins
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Create and Manage Experience Cloud Sites (ADX271)

(Optional) Instructor-led Trailhead Academy course

~8 hrs