Good morning,
I am trying to change the default order of the attachment folders when sending an email from a case.
Another solution would be to add a screen telling users which folder to use
Thank you
#Email Settings #Send Email #Email Attachment
I have email to salesforce setup but when I go into my gmail to forward from an org wide email address to a email to salesforce email I am not getting the task to confirm the Gmail account, therefore I can not get the email forwarding to fully function.
Hello Salesforce pros We have created HTML email signature we placed into our user settings.
However, I noticed that when we edit an email from Salesforce that email signature will have 2 break lines after each sentence automatically. This only happens with the email signature. So there are two of those between each sentence in the received email.
<br>
However, if I create a template from the email signature HTML, the result is correct, there is no additional breaks between the sentences. I read that the email editor in Salesforce will apply the default browser settings in regards to
etc. However, I'm not clear what is going on with those extra break lines. Any clue?
For those running into this issue, see my response here: https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A97WZSAZ
TL;DR: Do not use break (<br>) tags in conjunction with carriage returns in your Email Signature (in My Email Settings). Use only carriage returns, or break (<br>) tags without carriage returns. Paragraph (<p>) tags can also introduce unintended line breaks.
Is there a way to group customer contact emails in to a group to use when sending email responses back to the client from with a Case?
Currently we have to type them in one by one then send. It would be ideal to select a group of customer contacts at particular companies that would receive all email correspondence instead of always typing them in individually.
@Brian Moore you could create a custom action (send email) and set the to recipients or to address to the desired value or variable. This action can used directly from the feed. You might need to do some extra customisation depending on how you are managing contacts related to a case.
Hope this helps.
Hi,
Is there any way to change a link after sending an email by journey builder? I know it´s possible If I send by Content Builder, in Email Tracking - Job Links, but no idea in Journey...
Thanks
We are an educational institution and want to start sending email to students with reminders to register, pay, etc. but many of our students have Email Opt-Out=TRUE.
Is there a way to bypass this? These are not commercial email messages but transactional emails to our students with information needed to remain registered in the school. #Higher Education #Send Email
Unfortunately, there isn't a way to send transaction emails (aka disregard the email opt out) for Campaigns. We have this issue as well with how we use campaigns (I'm in higher ed too!). I wonder if a flow would work? Schedule it to run based on a deadline with reminders and query the records you want to email within it - not sure if a flow would also filter out the Opt Out contacts, but it might be worth a shot. I got the inspiration from this article. Might be worth a quick test to see if it still sends the email. https://www.salesforceben.com/create-your-first-flow-mass-emailing-contacts/
I work at a recruitment company and often contacts are responsible for several companies/locations. (Accounts)
The problem is that when I create a listview in contacts using filters I can only filtert based on the (main) account. The companies that the contact is also in a relationship with are not included when I make the view.
We first came up with the idea to make a list in reports based on relationships, but then you can't send a list e-mail. (so far i know)
Does anyone have an idea how I could email everyone in relation to certain accounts?
You can use a soql query in developer console or workbench for this-:
you need to query on AccountContactRelation object
let me know if you have more questions
Hello,We send a weekly newsletter to our customers. I need to provide a report to show them the number of opened and unopened emails for certain period of time (like for last 3 months). Is there any way in Marketing cloud to show the number of all the opened/unopened emails that went out in last 3 months in a single graphical format?
#Marketing Cloud #Send Email
Forum Ambassador
In my understanding, the feature that is closest to that functionality is the Intelligence Report's pivot table. Please confirm if you can extract the desired report using it.
Hello Trailblazers,
I want to send an email with the contents that have curly braces, is there any way to send the mail with that content? I tried searching the validation rules, I think something else is filtering these content, what could be the possibilities ?
#Trailhead Challenges #Salesforce Developer #TrailblazerCommunity #Salesforce Admin #Email Messages #Sales Cloud #Send Email
Hi @Nikesh Maharjan,
Hope you are doing well.
I am from the Trailhead help team. May I request you please let us know if this is part of any Trailhead module/project that you are working on so that we can understand better and can help you further.
If this is related to any Trailhead badge, kindly share the URL of the Trailhead so that we can assist further.
Kind Regards,
Nagendra Babu Pilli
Trailblazer Help.
Within one of my Sandboxes, users (including System Admins) can no longer find Contact records as Email Recipients when sending Email through Salesforce (via the Activity Timeline).
Only Leads appear.
All of us can do so within our Production Environment.
Why would this problem occur? Which setting(s) control this?
Found out from trust.salesforce.com that there's an incident Salesforce is addressing that's impacting Search.