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#Partner Account토론 중인 항목 2개

Richard McKenzie 님이 #ISV Partner에 질문했습니다

Hi there, 

 

We're a registered Salesforce partner, and I'm trying to get a Partner Business Org (PBO) requested for our account so we can create a sandbox for integration testing. Our existing org is a Partner Developer Edition, which can't create sandboxes. 

 

I've followed the official steps (Salesforce Help → account switcher → Log a Case for Help → Partner Programs & Benefits → Demo & Partner Business Orgs), but every time I go through them, Agentforce just routes me back to the same documentation page instead of actually logging the case. When I asked to speak to a human, the chat itself failed to load, and the case form also failed to submit.

Has anyone run into this recently, or know of another way to get a PBO request actioned - a different contact, a working form, or anything that bypasses the Agentforce loop? 

 

Thanks in advance. 

 

#ISV Partner  #Partner Account  #Partner Business Org

답변 1개
  1. Eric Burté (DEVOTEAM) Forum Ambassador
    9월 14일 오후 10:40

    Hello @Richard McKenzie have you tried this direct link to create a case :  https://help.salesforce.com/s/case-submission  ? 

    Is you user granted access to Salesforce Partner Community to be able to log your case, as explained in 

    https://developer.salesforce.com/docs/platform/isvforce/guide/appexchange-partner-request-pbo.html?

    Eric

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Hi,

 

I have a developer org and I am not able to enable the Partner Account there. Can you please help out to me.

 

Salesforce.com Organization:- ID00D6g0000034uhN

댓글 1개
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Hi All,

I was able to create both customer user & partner user in the sandbox and enable the customer & partner account for the same Account.  However I cannot accomplish these in the Production Org.

Could you advise if you have any ideas?

 

Many thanks!

댓글 7개
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When i created our company partner account a second profile was added for me. I want to merge these 2 accounts to see the same groups and activities I have here in my partner account. Could you please help me on this.

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How can we activate topic profiles in Social Studio with a partner account? I have created a topic profile but for activating it requires PO# or Billing / Client Code. Where can I find it? Is activating topic profiles allowed for partners

댓글 1개
  1. 2018년 4월 6일 오후 9:18
    Reach out to your Account Exec to have that feature added, as it is an additional feature when not a part of your original package.
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I am unable to link my trailhead account within my partner account - help!

댓글 1개
  1. 2017년 10월 10일 오후 4:26

    Hello Linda,

    Have you linked your trailhead account with any other community account (like success community..)?

    You might want to remove that before linking it to another community account.

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@Partner Portal & Community (PRM)  - We were under the impression that enabling an Account as a Partner and giving them login access to create accounts and opportunities would provide visibility to those "sub accounts" of the Partner account and opportunities to the Account Owner.  So if Account "Dealer A" is a partner user, and they create "Dealer A's Customer" and an opportunity, they can see it through the community page, but where is the relationship between the accounts/contacts/opportunities created by the Partner and the Owner of the Partner Account?  Thought this was basic functionality.???

댓글 1개
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Hi,

 

I wanted to know when will be below features available in Lightning:

1. Partner Account

2. Libraries

3. Communities.

 

Thanks. 

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