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#Marketing Cloud Engagement토론 중인 항목 12개

Hi everyone! 👋

I’d really appreciate your opinion on a Data Cloud deployment issue I’m currently facing.

I’ve completed the entire Data Cloud implementation in my Dev instance, and I’m now trying to move everything to a Test instance.

I’ve included all the Data Streams, Identity Resolution, and Data Graphs in a single DevOps Data Kit.

The Data Streams are split into two categories based on the connector:

  • Salesforce CRM connector → Data Streams for SFSC
  • Salesforce Marketing Cloud connector → Data Streams for Marketing Cloud Engagement

I’ve been trying to deploy the entire Data Kit through CLI / Change Set, but I’m running into several issues:

  • The Marketing Cloud Engagement Data Streams were not created.
  • As a result, Identity Resolution and Data Graphs were also not created.
  • The SFSC Data Streams were created, but incompletely, with missing fields, relationships, and mappings.
  • I also tried deploying a single Data Stream, as well as deploying the SFSC and SFMC Data Streams separately, but I still get a generic error asking me to contact Salesforce Support.

I’ve already spent quite a bit of time troubleshooting this with Salesforce Support, but we haven’t found a resolution yet.

From what I’m observing, the Data Kit itself may not be working correctly for this type of deployment.

I was curious to know if anyone here has experienced something similar, especially with Marketing Cloud Engagement Data Streams, and how you managed to resolve it.

Has anyone successfully deployed Data Cloud Data Streams from a Dev environment to a Test environment using a Data Kit?

If so, I’d really appreciate any advice on the correct approach or any known limitations I should be aware of. 

 

Thanks in advance! 🙏 

 

#Data Cloud  #Marketing Cloud Engagement

답변 3개
  1. 9월 8일 오후 8:50

    Hi @Ionuț Buzatu

    - It seems like a  Data Kit/deployment limitation or Salesforce issue 

     

    • Check the deployment logs for the detailed error.
    •  Verify SFMC connector authorization in the target org. 
    •  If individual SFMC streams still fail, raise it with Salesforce Support as a Data Cloud Data Kit deployment issue. 
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Dear Community, 

 

I have one technical question: One of my Marketing cloud client want to dynamically extract DE in a Particular folder to SFTP as a csv or json file. Folder path:  

Data Extensions >Interactive Content. 

 

I have tried Pivoting the DE using SQL activity but for Future DEs I need to keep adding the SQl Activity. So client wants to Dynamically extracts DEs from the Folder to SFTP. 

 

Do you have any suggestions to achieve this or any use case from past experience will help me a lot. 

 

Thank you, 

Guru 

 

#Trailhead Challenges  #Trailhead  #SFMC  #Marketing Cloud  #Marketing Cloud Engagement  #AgentforceMarketing

답변 6개
  1. 9월 3일 오전 10:05

    Good question, Guru. The reason columns are missing: your script retrieves the DataExtension object, which only carries Name and CustomerKey. The COLUMNS live on a separate object, DataExtensionField, so you fetch them per DE. 

     

    Easiest is SSJS Core (faster than WSProxy). For each customerKey you already have: 

     

    var de = DataExtension.Init(customerKey); 

    var fields = de.Fields.Retrieve(); 

    var columns = []; 

    for (var i = 0; i < fields.length; i++) { 

      columns.push(fields[i].Name); 

     

    Each field also carries FieldType, IsPrimaryKey, MaxLength, Ordinal, DefaultValue and StorageType, so you can capture data types and the primary key too if you want. 

     

    So loop your existing DE list, call Fields.Retrieve per customerKey, and add that columns array into your JSON next to the Name and CustomerKey you already have. 

     

    if this helps, please mark it as the Best Answer so it helps the next person, thanks 🙂

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Stephanie Reis 님이 #Marketing Cloud에 질문했습니다

The idea would be to allow users to enter data such as Journey investment/cost, number of customers impacted, conversion rate, average order value, and revenue generated, and have the system automatically calculate the ROI. In addition to revenue generated, I’d also like to consider cost avoidance for Journeys that don’t necessarily generate revenue but help reduce or avoid costs. What other inputs, metrics, and formulas would you consider important to make this calculation more reliable, especially when it comes to incremental revenue, cost avoidance, and control groups

 

#Marketing Cloud  #Marketing Cloud Engagement  #Tactics Driving Marketing ROI  #Journey Builder

답변 2개
  1. Lukas Lunow (NoA Ignite) Forum Ambassador
    8월 27일 오후 8:31

    Good question, and one I'd like to answer properly, but the honest answer is that the shape of what you build changes completely depending on a few things you haven't told us yet. So let me ask rather than guess. 

     

    First, a snag in the input list. You've got conversion rate, AOV and revenue generated as separate inputs. Those can't all be independent, either revenue is derived (contacts × CR × AOV) or it's measured from actual order data. If both, the calculator can disagree with itself on day one. Which is it meant to be? 

     

    Is this a forecast or a scorecard? A pre-launch business case with sliders and ranges, and a post-launch "what did this actually earn us" report, are two different artefacts. Same formulas, completely different data sources and completely different build. Most of these tools get abandoned because they try to be both. 

     

    Are your journeys always-on or campaign-shaped? For an always-on journey, ROI isn't a number, it's a curve. Contacts keep entering, conversion rate drifts, build cost is sunk and shrinking per contact over time. You'd need entry cohorts and a payback view, not a single figure. 

     

    Do you already have holdouts running? This is the big one. Without a control group you're not measuring incremental anything, and no amount of formula design fixes that. If you do have them: are they persisted per contact, or re-rolled with Random Split on each entry? And is there a global holdout as well as per-journey ones? (Per-journey lifts don't sum to portfolio lift, and the gap matters.)

     

    Where do revenue and cost data actually live? MCE has neither revenue nor margin nor cost of goods. That pushes the actuals half of this toward Data 360 / your warehouse / Tableau, with MCE contributing engagement and holdout membership. Is that available to you, or are you constrained to build inside MCE? 

     

    Who owns the cost-avoidance assumptions? Cost avoidance is where business cases go to get manufactured. If Finance hasn't signed off on "cost per deflected call," it's a soft number and should be flagged as one. 

     

    One last thing, said kindly: most of this question isn't really MCE-specific. Incrementality design, control-group methodology, margin vs revenue, cost-avoidance taxonomy: that's marketing measurement, and it would be true if you were running Braze or a spreadsheet. The genuinely MCE-shaped slice is narrow: how to persist a holdout flag so it survives re-entry, how to get engagement data out into something that can join it to orders, and whether a Cloud Page + assumptions DE is a sane place to put the front end. Happy to go deep on that slice here, since that's what this group is good at. 

     

    For the measurement-design half you'll get better answers where the analytics and architecture folks hang out. The Marketing Architects group, or a Data 360 / Tableau group. Genuinely worth cross-posting; it's a good question, just a two-venue one. 

     

    Tell me which of these apply and I'll happily go into the formulas with you.

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Ian Jamieson 님이 #Marketing Cloud에 질문했습니다

Hi there, we have been using Marketing Cloud Engagement for a while. We are keen to move to Marketing Cloud Engagement+ so we can start using Marketing Cloud Next functionality. Our SF Sales reps have suggested for a while that we should use Engagement+, and have said that we will need the new SKUs added to our contract, however, it is taking a very long time to identify the SKUs to add to the contract. 

 

Has anyone gained access to Engagement+ yet? How long did it take? Do you know which SKUs were involved for Engagement+? Is there n extra charge for gaining access to Engagement+, or is it really just and upgrade? 

 

FYI We have been using Data Cloud for 18+ months, so we are confident with DC360. 

 

#Marketing Cloud  #Marketing Cloud Engagement

답변 1개
  1. Lukas Lunow (NoA Ignite) Forum Ambassador
    8월 24일 오후 12:25

    Your Salesforce AE should be on top of which SKUs are to be included here, as this can change quite frequently. The bottom line is, the MCE+ SKU is free of charge, but only includes very basic consumption. Once you start ingesting data to Data 360, running identity resolutions and unifications, as well as segmentations, the cost can quickly go up. So it is important to move slowly, and keep an eye on your Digital Wallet in Data 360, which gives you an insight about how many credits you are spending. 

     

    It is always a good idea to purchase these flex credits beforehand, as you will otherwise be paying a premium price due to overage.

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Martin Martin 님이 #Marketing Cloud에 질문했습니다

Hello Cmmunity: 

I wanted to ask a question: I’m considering changing my model for notifying customers about order status updates. For this, the recommendation is to use an installed package to provide credentials—in this case, to the logistics provider—so they can make API calls to my Marketing Cloud instance, correct? 

Thanks  

 

#Marketing Cloud  #Marketing Cloud Engagement

답변 8개
  1. Lukas Lunow (NoA Ignite) Forum Ambassador
    8월 20일 오후 7:08

    Middleware is the right solution, if the system used by logistics-provider can't accomodate the specifications of the REST endpoint required to trigger the email. Then the middleware can accept an arbitrary payload (or even better - integrate with a microservice architecture, where it subscribes to event notifications), and send a payload which matches the specs of the relevant MCE endpoint.

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I'm looking to put my Salesforce Marketing Cloud skills to good use. Volunteering my time for organizations that need help with building journeys, cleaning up data, figuring out best practices, or anything else SFMC-related. If you know of any groups that could use support, I'd love to connect. 

 

LinkedIn

 

#Volunteer Opportunities  #Marketing Cloud  #Marketing Cloud Engagement  #Marketing Cloud for Nonprofits  #SFMC

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2026年5月開催イベント(参加者募集) 

 

 

Marketer Group コミュニティの稲垣です。下記イベントを開催しますので、Marketing Cloud Engagementご利用のユーザー様、マーケターの皆様はぜひご参加いただければと思います。 

よろしくお願いいたします。 

 

【5/21(木)開催】現場でどう使ってる? 生成AIとMA活用事例&情報交換会

 

 

マーケターコミュニティの人気イベントの第4弾、Salesforce協力のもと開催決定!  

今回のテーマは生成AIおよびMarketing Cloud Engagementの2本立て。  

 

前半は生成AIのライトニングトーク3本(お客様対応/ユーザスコアリング/使い方のツボ)。  

後半はディスカッションで、明日からのMA運用に効くヒントを持ち帰れます。  

 

「生成AIは使っているけど、うまく使えている自信がない」  

「MA運用の課題を、他社はどうしているのか知りたい」  

そんな方におすすめです。  

 

会社の枠を超えてマーケター同士でつながることで、自社の常識を超えた発見が得られるはずです。  

ぜひご参加ください。  

 

【開催日時】2026/5/21(木)15:00~17:30  

【会場】Salesforceタワー(大手町)  

【対象者】MAツールを運用しているデジタルマーケター(MCE未契約でも参加OK)  

【定員】48名(応募多数の場合は抽選になります)  

【イベント詳細とお申し込み方法】★必ずお一人ずつ★お申し込みください。  

 

お申し込みページ(イベント詳細)はこちら  

※申込締切5/1(金)まで  

※終了後、希望者で懇親会あり(費用6~7千円予定) 

 

#MarketingCloudEngagement

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Marketing Cloud Email Subject Line Personalization Guidance: 

 

As of January 30, 2026, the email subject line double evaluation feature is deprecated for new customer adoption. On March 15, 2026, email subject line double evaluation will be disabled for all existing customer accounts. Subject lines must be updated by March 15, 2026 to maintain expected functionality.

What is changing about email subject line personalization?  

Salesforce is deprecating double evaluation in subject lines. As of January 30, 2026, this feature is deprecated for new customers, and on March 15, 2026, it will be disabled for all accounts. 

 

To ensure that your email campaigns function as intended as they make these changes, a new AMPscript string has been introduces: 

%%__SINGLE_RESOLVE%%

How to Use It:

Append this string to the end of your subject line to enforce single resolve:

%%=TreatAsContent(SubjectLine)=%% %%__SINGLE_RESOLVE%%

-or-

%%=v(@SubjectLine)=%% %%__SINGLE_RESOLVE%%

What It Does:

When the platform sends the email, it will remove this AMPscript string and resolve the subject line only once.

After Enforcement Date:

After March 15th 2026, single resolve will become the default platform behavior for all subject lines. At that point, this string will no longer be necessary and can be removed or left in place.

Important Note:

This string only works in the subject line. If used elsewhere, it will appear as plain text in your content. 

Here is the page with more detailed information -

https://help.salesforce.com/s/articleView?id=000391994&type=1

 

 

#TrailblazerCommunity  #Marketing Cloud  #Email Marketing  #Marketing Cloud Engagement  #MarketingCloudEngagemet  #Ask An Expert  #MCAE

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Hello everyone, 

 

I am currently preparing for the Salesforce Certified Marketing Cloud Email Specialist Certification

 and am seeking a certification voucher. 

 

I would be truly grateful if anyone could kindly assist me with a voucher or share information on how I might obtain one. 

 

If you happen to have a voucher available, I would sincerely appreciate it if you could share it with me at: 📧 govindadapa000@gmail.com 

 

Thank you very much for your support! 

 

 

 

#Free Voucher

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Since emails change regularly, is there a way to update email addresses in the All Subscribers list?  Currently, when the email addresses change in SF it  does not update the All subscribers list   

답변 1개
  1. Nobuyuki Watanabe (NAC / FPT Japan Holdings Group) Forum Ambassador
    2025년 11월 11일 오후 12:49

    Hi, @Penny Francis

    To implement that, you’ll need to import the new email addresses for all subscribers in 

    Automation Studio

    Extract only the records with updated email addresses and schedule the import — for example, once per day — via SFTP.  

    Hi, To implement that, you’ll need to import the new email addresses for all subscribers in Automation Studio.

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