#Lightning Sync토론 중인 항목 0개

We use EAC and Outlook.  Emails are syncing.  Most meetings are syncing, but we are experiencing sporadic sync failures and delays, not isolated to a specific user.  

Our meetings always are created in Outlook (365) and always include at least 2 SFDC users from the sales team (the organizer + 1) and at least 1 SFDC contact.  Here are the sporadic failures:

• The meeting does not sync to the Salesforce record for more than 1 hour. 
• The meeting never syncs to Salesforce.  
• The meeting shows on the Salesforce record as an email, not an event.  

From what I have gathered so far, it is impacting 5 different users for about 10% of the meetings they create.  Has anyone experienced this and have a fix?  

I have gone through my EAC config and settings and verified everything with Salesforce Help.  none of the users are new, and no settings have been changed on our Salesforce side.  It has been happening since August, so not related to the last Salesforce release. 

#Sales Cloud #Einstein Activities Capture #Outlook Issue #Lightning Sync

Is it possible to support multi-factor authentication for the service account when setting up Lightning Sync?  Like a certificate if using the true service account option? Or if using OAuth with O365 if it's behind an IdP that is configured to require multi-factor (like Okta)?  I think the latter is most likely but wanted to see if anyone has run into this. @Damien Joly 

Wie erhält man eine valide Info die im CRM genutzt werden kann, wenn eine E-Mail im Engagement Studio verschickt wurde? Wir haben nun mehrfach beobachtet, dass im Engagement Studio im Schritt Mail der Status auf E-Mail versendet wurde, ohne dass die Mail wirklich verschickt war. Die folgenden Schritte wurden demnach durchgeführt, obwohl die Mail noch nicht verschickt war. Erst 10-20 Minuten später ist die Mail verschickt worden und der Eintrag am Prospect ersichtlich.

Vermutlich wartet Pardot hier eine Synchronisierung mit dem CRM ab (was auch gut ist), aber die folgenden Prozessschritte sollten meines Erachtens auch erst nach dem wirklichen versenden der Mail ablaufen.

Das aktuelle Verhalten kann zu Fehlern in der Mail führen (dynamic Content), sodass wir eine wirkliche Versandmeldung benötigen.

#Engagement Studio #Lightning Sync

Re: Lightning Sync with Outlook (Office 365) *or* G Suite calendars... is there any way to sync data from fields in Salesforce other than the event name and location? We have custom fields, including contact name and internal attendees, and we want some of this data to sync. 

Can this be configured in any way?

Hi everyone!

I'm trayng to conect Salesforce to Outlook bout, with Lightning Sync and Einstein Activity Capture. What do I need in the Outlook side to integrate them? Exchage? I'm Trying to dowlad the Salesforce Add-ins but as I don't have Exchange and I can't. Do I have to get Exchange? Is the Salesforce Add-ins needed with bout of them, Lightning Sync and Einstein Activity Capture.

Thank you!

#Outlook/Teams/Gmail

I would like to know if when i modify the subject of an event on Salesforce, the update is well syncronized and visible on the event on outlook! 

The configuration is set up on bidirectional sync.

Thanks  :) 

#Lightning Sync  #Outlook Lightning Sync  #Sales Cloud

Hi! I was curious based on the current state Lightning Sync (which is sunset for new customers) or the newly favored Einstein Activity Capture, the current state of how Office 365 Outlook handles duplicate management in Events and Contacts? I remember from the days from Salesforce for Outlook that letting Outlook win a conflict ended up creating duplicate data. Is letting Exchange win a conflict any better? #Outlook  #Einstein Activity Capture #Lightning Sync

Hi all,

I'm trying to sync Salesforce org and Outlook; I need to sync only events (not mail or contacts).

But when I set the sync I cant disable mail and contact, and I cant add users with inbox permission set assigned.

How is possible?

There is a way to sync the calendar (not mail and contact)of users

#Salesforce Inbox #Outlook Integration #Event #Lightning Sync #Einstein Activity Capture with inbox?

Ciao a tutti,

ho qualche problema con la registrazione delle mail in salesforce.

Ho notato che SF logga alcune mail anche se non clicco LOG EMAIL sul pannello di Outlook.

Sto usando Inbox (senza attivare Einstei Activity Capture) e Lightning Sync.

Qualcuno ha qualche suggerimento?

Grazie

Hi All, I feel like this might not be possible but I am wondering if anyone knows of a way to make fields required in the side panel we get with Lightning Sync and Salesforce Inbox for outlook. We have one field visible when logging calendar events, Event Type, in the side panel but I cannot seem to make it a requirement.