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주제#Knowledge Centered Support

#Knowledge Centered Support토론 중인 항목 2개

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Arpit Pandey 님이 #Question에 질문했습니다
어제 오전 2:31
Hii Everyone, I'm 2024 Passout with CSE I have Non Tech Experience in GlobalLogic for Training AI and Finance Experience In AML Rightsource I want to Join Salesforce As An Associate Technical Support Engineer . Can You Please Guide me Through That?
#Question #QuestionForGroup #Support #Service & Support #Supportivecommunity #Knowledge Centered Support #Support Agent #Customer Support Experience
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  1. Matt Thomas (Salesforce Consultant)
    10월 22일 오후 3:35

    To be ready to be an engineer with Salesforce, you will want to get certified. You can start with the Platform Foundations and Administrator certifications. Here is some information about each. 

    Platform Foundations: 

    https://trailhead.salesforce.com/en/credentials/platformfoundations

    Administrator: 

    https://trailhead.salesforce.com/en/credentials/platformadministrator

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Dave Skibicki (Constant Contact Senior Manager, Knowledge Base at Constant Contact) 님이 Salesforce Knowledge User Group에 글을 올렸습니다
2015년 9월 24일 오후 1:19
Hi Everyone, please take a look and share your thoughts on what you would like to see in an improved PKB tool.

New Public Knowledge Base Tool Ideas

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  1. Lisa Radden (LogMeIn)
    2015년 9월 24일 오후 3:11
    Thanks, we did too, just wasn't sure if there was any kind of more formal announcement or any idea of whats next!
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Jimy Shah (Medallia Engineering Support Manager) 님이 Dreamforce for Service에 글을 올렸습니다
2015년 7월 12일 오후 9:45
Anyone from the service industry interested in meeting-up at #Dreamforce15? Would love to share and hear from you, any thoughts around Knowledge Centered Support (KCS), intelligent swarming, user communities, chatter, analytics and all other fun topics related to service. We will figure out the details on when and where to meet, first let's see if people are interested. @All Dreamforce @New to Dreamforce
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  1. John Eichsteadt (CDW)
    2015년 9월 11일 오후 11:20
    We have a few spots left for the two events. If you haven't rsvp'd yet, see the links above.
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Phil Verghis (Klever - Knowledge Lever CEO and Co-founder) 님이 All Dreamforce에 글을 올렸습니다
2014년 10월 2일 오후 3:01

The must-attend knowledge or Knowledge Centered Support (KCS) related events at Dreamforce.

https://community.getklever.com/posts/868178-klever-at-dreamforce-14

Look forward to seeing you there...

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