Hello,
I am experiencing a technical issue with Tableau Public that I have not been able to resolve.
I was working on a project with several completed dashboards. At some point, the Data Source tab became completely greyed out, which prevented me from modifying the data source, creating new joins, or adding calculations.
However, the dashboards themselves were still accessible and editable, so I continued working using the data already present in the visualizations.
The problem occurred when saving the project:
- an Internal Error appears when activating the extract
- I cannot export the project as a .twbx file
- I cannot reconnect to the data source
- after closing Tableau and reopening the file, the dashboards disappear and the project cannot be accessed
Important details:
- the data files were never moved or renamed
- they still open normally outside Tableau
- the dashboards were working before the error occurred
What I have already tried:
- reloading the data files
- removing and reconnecting the data source
- restarting Tableau
- several other attempts, but the Data Source tab remains greyed out
Has anyone encountered this issue before or knows what could cause it?
Thank you very much for your help.
#Tableau Public