Discover how Charket.ai connects Salesforce Agentforce with WeChat, WeCom, WhatsApp, and LINE to enable the Agentic Enterprise at Dreamforce 2026. https://explore.charket.ai/resources/6338813
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Charket.ai enables the Agentic Enterprise by connecting Salesforce Agentforce across Sales, Service, Marketing, Commerce, and Employee workflows with the social messaging channels where customers and employees already are, powering AI-driven conversations, workflows, and actions across WeChat, WeCom, WhatsApp, LINE, and SMS. https://explore.charket.ai/resources/9794832
Curious how our Charket apps enable Agentforce SDR on social media platforms? Scan the QR code to schedule a live demo at Dreamforce next week.
#dreamforce #charket #agentforce #sdr #wecome #wechat #whatsapp #LINE
Curious how our Charket apps enable Agentforce SDR on social media platforms? Scan the QR code to schedule a live demo at Dreamforce next week.
#dreamforce #charket #agentforce #sdr #wecome #wechat #whatsapp #LINE
Dreamforce 2025 is approaching fast! This year's event will spotlight Agentforce for intelligent automation.
Schedule a live demo with our AI experts during Dreamforce to see firsthand how Charket apps and Agentforce help Salesforce customers:
- Automate lead qualification, segmentation, and conversion.
- Enable sales teams to interact with Salesforce CRM via chat.
- Deliver personalized, always-on customer support.
We look forward to connecting with you at Dreamforce! Click this link to schedule a demo:
https://explore.charket.ai/resources/4810122
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Hello everyone,
I have doubts about the availability of tracking data related to whatsapp sendings. Are they present in the dataviews? or are they only present in datorama and via tracking extract in automation studio?
Do you have any solutions in this case?
1 risposta
Hi Alex!
-Dataviews: generally dont provide whatsapp send/receive data by default
-Datorama: can be used to analyze whatsapp data if integrated properly
-Automation studio: allows for extracting whatsapp tracking data through Tracking Extracts
in short, for full whatsapp tracking and reporting, you will likely need to rely on Tracking Extracts in Automation Studio or Datorama, assuming your whatsApp messaging is properly integrated with these systems
I need to be able to have a button in Digital Engagement to change agents in a conversation and that when changing agents the new agent can continue the conversation with the client. I tried to make a flow that changes the owner of the messaging session but although the flow works and changes the owner correctly, the new owner cannot continue writing
5 risposte
Hi, I created a flow for transferring a new agent. The new agent needs to have the status "Available" and the sessions need to be "Active". In that case, the new agent can reply and accept the session. If the session ends, only the new agent has the record and details about the session.
Ihope that works for you,
I saw some recommendations with google analytics, but if the link is not connect to GA4. Is there a way to see how many clicks the whatsapp campaign has?
📣 Learn about setting up an enhanced WhatsApp channel to enable your support team to help customers over WhatsApp! In enhanced channels, agents can transfer messaging sessions, collaborate with supervisors, and send interactive content.
🚨 Important notice: Please note that Standard WhatsApp channels are scheduled for retirement in mid-2025 due to changes in the WhatsApp API, and as of July 1, 2024, you won’t be able to create new standard WhatsApp channels. To avoid service interruptions, upgrade your standard WhatsApp channels to enhanced channels before July 30, 2025.
What should I do then?
We've got you covered! Check out our resources to learn more about upgrading to an enhanced WhatsApp channel and prepare for this update:
Hi guys, I think I'm doing something wrong in connection of bot with WhatsApp, it doesn't trigger the bot
The bot 'connected' w/Whatsapp
3 risposte
The Whatsapp Channel is working okay, just the bot doesn't fire, the chat goes straight in Omni-Channel' queue.