I am trying to get more votes on this idea. We should be able to send operational emails through Engagement Studios just like we can send Operational List Emails. I hope you will vote, thanks!
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Hi all,
Question about the marketing calendar. I've noticed sent list emails show up as sends on the calendar but email templates used in Engagement Studios do not. I had an email template send in an Engagement Studio today, but it's not showing up on the calendar. Is there a reason for this, and is it possible to have email templates show up on the calendar too?
Thanks in advance!
1 commento
AFAIK, sendouts via Engagement Studio do not show up in the Calendar because time is relative in Engagement Studio. If you set an email sendout after a "wait 4 days" step, and prospects enter the engagement program on different dates, they will receive the email on different dates. Hence, it wouldn't make much sense to display this in the marketing calendar, as there is not a single date when that sendout is happening.
Hi everyone. I have problems with Grades in Engagement studios: I am using the rule, if GRADE is higher than C go to path 1 otherwise go to path 2. However, I have prospects with C- going to path 1.
I tried to do a change and set the rule: Grade Between A+ and C, go to path 1. However the same problem happens. Why is this? Does anyone have the same problem and have a good solution?
It seems Pardot order the grades like the following:
C+
C-
C
Thanks in advance for the help!
2 commenti
Hi @Ivo Campos , I will say, that functionality seems a little odd to me. Pardot does grade in the expected way: C+, C, C-
https://help.salesforce.com/articleView?id=pardot_leadqual_grading_guidelines.htm&type=5It might be worthwhile to open a Support ticket on this as it doesn't seem like it's operating with expected functionality.
I hope this helps!
Why am I getting an error saying "! Unable to copy" when trying to copy one of my engagement studios? The others seem to be copying fine. Any ideas?
2 commenti
Hi Bill, this doesn't seem to be the case, I've ended all editing sessions and I'm still getting the same error message.
Hi all,
Does anyone notice any discrepancies in metrics in Engagement Studios vs. the email templates used in them? For example, open and click rates for a template in an Engagement Studio not matching the reporting on the actual template view? I read that unmailable prospects move through the program without receiving emails but could still follow through on actions (for example, sending an email followed by an action to "add to a Salesforce campaign - they won't receive the email if they've unmailable but will still be added to the campaign). That makes sense to me, but is there anything else that might be causing discrepancies?
Thanks in advance!
1 commento
Couple of possibilities.
1) Email Templates can be used in more than one place.
You can use the same template in multiple Engagement Studio programs, for example.
So an individual Email Template may have 1,000 total sends (across ALL programs) but the individual Engagement Program you are looking at has only sent 100.
Look at the PUBLISHED version of the Email Template page (not the report page, but the one where you see the email design). It should have a Usage Table on it. This is the locations across Pardot which use this email template at this time.
(If the email was used elsewhere, but is no longer used there, then the past/historical usage does not show in the usage table.)
2) Check that you are reviewing the full time frame in the engagement studio. If you're only looking at the last 7 days, but the email template has been in use for a year? Numbers are very different.
Is anyone else having the issue of engagement studios not going to plan and sending more than one of the same email when it wasnt scheduled? I have checked it over and there are no errors on my behalf, i seem to have constand issues with engagement studios and wonder if there are glitches in the system?
Do you engagement studios "wait 1 day" send exactly 24 hours later? What if they were added to the engagement studio at 9pm the day before wait 1 day but the E.S. ends at 7pm does that mean its sent the next day or the day after that?
Pardot Hard Bounce Cases
Hi All,
Here is an interesting piece of information for newbies on Pardot ( just like me ) -
Remove the hard bounce flag in Pardot by editing the email address on the prospect record and saving the record.
Useful link : https://help.salesforce.com/articleView?id=000269317&language=en_US&type=1
The follow-up question that arises from this article is associated to the Engagement Studios.
After hard bounce removal on a prospect, will the prospect be resume back to an Engagement Program which targets it by a dynamic list?
If not, how are such prospects handled?
1 commento
Does the dynamic list remove the prospect from the list once they're marked as opted out or do not email?
If so, once they're opted back in they'll meet the criteria again and continue in the Engagement Studio from where they left the program initially.