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#Einstein For Service0 utenti parlano di questo argomento

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Bhavin Patel (Community Experience Manager presso Salesforce) ha postato in * Service Cloud *
2 set 2019, 13:07

Einstein for Service is a powerful set of features to support your agents and satisfy your customers.

✅ Einstein Bots

✅ Einstein Case Classification

 

For more info click 👇

Einstein for Service

2 commenti
  1. Ali Nasser (Venture Tech Group)
    13 feb 2024, 14:55

    Hi @Bhavin Patel, what are businesses using for reporting on Einstein Case Classification? We are looking to understand the accuracy of the application in predicting field values (including if there is a percentage we can show) and how many times service agents are changing the value predicted by the application. 

     

    Any advice would be much appreciated! 

     

    Thanks,

    Ali

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Harry Radenberg (Partner presso RafterOne) ha postato in * Release Readiness Trailblazers *
8 giu 2020, 13:29

Here is our latest release write-up (part 2 of 5) for Summer 20. This one focuses on all of the new Service and Field service related features. Some big ones with Service Cloud Voice and major updates to Surveys.

 

@The Blog Group 

Service Cloud & Field Service Lightning for Summer 20

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Harry Radenberg (Partner presso RafterOne) ha postato in * Release Readiness Trailblazers *
6 gen 2020, 16:03

Happy New Year everyone. Here is part 2 of our Spring 20 release write-ups. This one is focused on all of the Service features: Service Cloud, Einstein Bots, Einstein for Service and Field Service Lightning. This is definitely a big release in this area. Thanks for reading.

 

@The Blog Group 

Spring 20 Release Write-up: Service Cloud & FSL

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Harry Radenberg (Partner presso RafterOne) ha postato in * Release Readiness Trailblazers *
30 set 2019, 13:57

Hi...part 2 of our Winter 20 release write-up is out. This one focuses on the Service Cloud and Field Service features. Thanks for reading. Next up will be Communities.

 

@The Blog Group 

Winter 20 Release Write-up: Service Cloud & FSL

1 commento
  1. Eric Clay (Green Irony)
    1 ott 2019, 13:04
    Great write-up! Just when you think you have all the details down on Winter 20 you learn about some new stuff, thanks Harry.
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